Which is the company officer's most important task in relation to his/her crew?
Providing leadership
Ensuring personnel safety
Ensuring operational readiness
Evaluating performance
Question 2
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50
Which phrase best sums up acting as a liaison?
Leading by example
Being dedicated to the position
Projecting a professional image
Being a two-way information agent
Question 3
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50
When might it be appropriate to openly criticize your organization's management?
When they are clearly in the wrong
When the officer must do so to protect his/her subordinates
When legal violations have occurred
Never
Question 4
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she must be able to make presentations to members of the community
He/she is responsible for delegating these activities to a capable subordinate
He/she is responsible for forwarding these activities to the appropriate division of the agency
His/her involvement in these types of programs is generally minimal
Question 5
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50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Community and government relations
Human resources
Planning
Administration
Question 6
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50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Commander
Supervisor
Administrator
Question 7
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50
Which statement correctly summarizes the role of line personnel?
Support the firefighters
Deliver services to the public
Supervision
Support staff personnel
Question 8
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50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Functional supervision
Chain of command
Span of control
Unity of command
Question 9
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50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Integrity
Purpose
Respect
Vision
Question 10
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50
Which item is suggested as a way to reduce sidestepping?
Be humble
Be respectful
Be consistent
Be available
Question 11
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50
Assigning tasks to the best qualified available personnel is an application of which organizational principle?
Functional supervision
Span of control
Team building
Division of labor
Question 12
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50
Which quality of leadership is defined as "applying strong moral principles to the decision making process"?
Vision
Consistency
Ethics
Integrity
Question 13
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50
Which basic leadership style is best suited for fireground operations?
Centralized
Democratic
Autocratic
Two-dimensional
Question 14
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50
Which emotional intelligence skill is specified as contributing to strong self-management?
Positive outlook
Decision-making
Time-management
Positive influence
Question 15
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50
Directing and overseeing subordinates is __________.
Leadership
Management
Administration
Supervision
Question 16
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50
The supervisor should pay special attention to which item during the performing phase of Brian Tuckman's team development model?
Establishing a list of potential approaches/solutions
Maintaining a sense of team spirit among group members
Clearly defining goals, objectives and tasks
Developing a commonly held set of values
Question 17
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50
Coordination of resources to accomplish a goal is an example of which management process function?
Allocation
Organizing
Implementation
Controlling
Question 18
of
50
Developing tactics to fulfill a specific objective is an example of which management process function?
Organizing
Directing
Planning
Implementation
Question 19
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50
What is the function of a PERT chart?
Monitoring progress of a complex project
Establishing accountability and responsibility
Maintaining span of control in a large organization
Determining a realistic time frame for a given task
Question 20
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50
In the five-step planning model, which is the final step in the cycle?
Modify
Authorize
Summarize
Evaluate
Question 21
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50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Determine
Feedback
Evaluate
Assess
Question 22
of
50
Which federal legislation was enacted to require covered employers to provide employees job-protected leave for qualified medical and family reasons?
The Fair Labor Standards Act
Family and Medical Leave Act
The Sarbanes-Connerly Act
Equal Employment Opportunity Act
Question 23
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50
What is the first level of action in the progressive discipline process?
Punitive action
Preventive action
Corrective action
Remedial action
Question 24
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50
A firefighter has overwhelming personal problems that are negatively affecting his job performance. What is the best approach to this problem?
The firefighter should be given time off work to resolve the issues
Discuss the matter with the firefighter
Refer the employee to the agency's Employee Assistance Program
A performance improvement plan should be written
Question 25
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50
In the communication process, reception of the communication is confirmed by __________.
Verification
Closure
Feedback
Acknowledgement
Question 26
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50
The communication model begins with __________.
Initiation
An intention
The medium
The sender
Question 27
of
50
Which listening skill consists of decoding a message and its meaning?
Evaluating
Attending
Understanding
Synthesis
Question 28
of
50
In the final step of a persuasive speech, the speaker _________.
Evaluates the response of the audience to the presentation
Describes what must be done to accomplish the change
Steers the discussion toward the best solution
Summarizes the history of the issue
Question 29
of
50
When transitioning between paragraphs, which phrase is used to indicate exemplification?
Then
Due to
Namely
Later
Question 30
of
50
What is the difference between a mobile data terminal (MDT) and a mobile data computer (MDC)?
An MDC has status buttons; an MDT does not
A MDC has a keyboard; an MDT does not
An MDT has a radio data link; and MDC does not
There is no difference- both terms refer to the same device
Question 31
of
50
The primary function of which system is to provide data about geographic features, structures, occupancy information, etc. within a specified area?
Mobile data computer
Geographic information system
Mobile data terminal
Global positioning system
Question 32
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Command
Clarity
Conciseness
Control
Question 33
of
50
To meet the expectations of the community it serves, an emergency services organization should be __________-oriented.
Customer
Task
Results
Mission
Question 34
of
50
Age, occupation, and marital status are examples of __________ categories.
Demographic
Political
Associative
Socio-economic
Question 35
of
50
Which statement about policies is correct?
Previous decisions cannot serve as a basis for the development of a policy
NFPA standards require an annual policy analysis
Unwritten, informal policies carry the same force as written and formal policies
Some policies may result from regulation from other government agencies
Question 36
of
50
A written description of steps to be taken to implement department policy in a specific situation is a __________.
Procedure
Protocol
Directive
Policy
Question 37
of
50
Examination of the budget request by the fire agency's administration is the __________.
Audit
Internal review
Analysis
Evaluation
Question 38
of
50
An employee's medical records must be retained by the employer for not less than _____ years following the end of the individual's employment.
30
15
20
25
Question 39
of
50
Which NFPA standard covers infection control programs?
1581
1500
1021
1600
Question 40
of
50
Which is an example of an unsafe condition?
Lack of situational awareness
Improper lifting
Inclement weather
Speeding
Question 41
of
50
The operational risk management process consists of _____ components.
Six
Five
Four
Seven
Question 42
of
50
A driver training program is an example of which component of The Three E's?
Enhancement
Evaluation
Education
Enforcement
Question 43
of
50
Which organization is the source of the Rules of Engagement for Firefighter Health?
National Fallen Firefighters Foundation (NFFF)
International Association of Fire Fighters (IAFF)
International Association of Fire Chiefs (IAFC)
National Volunteer Fire Council (NVFC)
Question 44
of
50
What is the second step in the four-step method of instruction?
Lecture
Discussion
Presentation
Evaluation
Question 45
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50
Which is one of the steps in the four-step method of instruction?
Introduction
Motivation
Practice
Application
Question 46
of
50
Which is one of the steps in the four-step method of instruction?
Repetition
Evaluation
Assessment
Manipulation
Question 47
of
50
During the __________ step of the four-step method of instruction, the instructor conveys the information to the students.
Presentation
Didactic
Application
Evaluation
Question 48
of
50
For which type of evolution is the application of NIMS-ICS optional?
Single agency
Single company
Multiple company
None of the above
Question 49
of
50
Codes enforced by a fire department are adopted by __________.
General election
The local governing body
Administrative law
The state fire marshal
Question 50
of
50
Which of these organizations is one of the most prominent sources of national consensus standards related to the fire service?