Which is the company officer's most important task in relation to his/her crew?
Providing leadership
Evaluating performance
Ensuring personnel safety
Ensuring operational readiness
Question 2
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50
Which phrase best sums up acting as a liaison?
Projecting a professional image
Leading by example
Being dedicated to the position
Being a two-way information agent
Question 3
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50
When might it be appropriate to openly criticize your organization's management?
When they are clearly in the wrong
When legal violations have occurred
Never
When the officer must do so to protect his/her subordinates
Question 4
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she is responsible for delegating these activities to a capable subordinate
He/she is responsible for forwarding these activities to the appropriate division of the agency
His/her involvement in these types of programs is generally minimal
He/she must be able to make presentations to members of the community
Question 5
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50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Human resources
Planning
Administration
Community and government relations
Question 6
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50
Of the choices listed, which is the most common title for the head of a fire department?
Supervisor
Administrator
Commander
Commissioner
Question 7
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50
Which statement correctly summarizes the role of line personnel?
Support staff personnel
Deliver services to the public
Support the firefighters
Supervision
Question 8
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50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Unity of command
Functional supervision
Span of control
Chain of command
Question 9
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50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Integrity
Vision
Respect
Purpose
Question 10
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50
Which item is suggested as a way to reduce sidestepping?
Be respectful
Be consistent
Be humble
Be available
Question 11
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50
Assigning tasks to the best qualified available personnel is an application of which organizational principle?
Division of labor
Span of control
Team building
Functional supervision
Question 12
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50
Which quality of leadership is defined as "applying strong moral principles to the decision making process"?
Ethics
Vision
Consistency
Integrity
Question 13
of
50
Which basic leadership style is best suited for fireground operations?
Autocratic
Democratic
Centralized
Two-dimensional
Question 14
of
50
Which emotional intelligence skill is specified as contributing to strong self-management?
Time-management
Decision-making
Positive outlook
Positive influence
Question 15
of
50
Directing and overseeing subordinates is __________.
Supervision
Administration
Management
Leadership
Question 16
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50
The supervisor should pay special attention to which item during the performing phase of Brian Tuckman's team development model?
Establishing a list of potential approaches/solutions
Maintaining a sense of team spirit among group members
Clearly defining goals, objectives and tasks
Developing a commonly held set of values
Question 17
of
50
Coordination of resources to accomplish a goal is an example of which management process function?
Allocation
Organizing
Implementation
Controlling
Question 18
of
50
Developing tactics to fulfill a specific objective is an example of which management process function?
Planning
Organizing
Implementation
Directing
Question 19
of
50
What is the function of a PERT chart?
Determining a realistic time frame for a given task
Maintaining span of control in a large organization
Monitoring progress of a complex project
Establishing accountability and responsibility
Question 20
of
50
In the five-step planning model, which is the final step in the cycle?
Summarize
Evaluate
Authorize
Modify
Question 21
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50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Evaluate
Determine
Feedback
Assess
Question 22
of
50
Which federal legislation was enacted to require covered employers to provide employees job-protected leave for qualified medical and family reasons?
Equal Employment Opportunity Act
The Fair Labor Standards Act
Family and Medical Leave Act
The Sarbanes-Connerly Act
Question 23
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50
What is the first level of action in the progressive discipline process?
Remedial action
Corrective action
Punitive action
Preventive action
Question 24
of
50
A firefighter has overwhelming personal problems that are negatively affecting his job performance. What is the best approach to this problem?
A performance improvement plan should be written
Discuss the matter with the firefighter
The firefighter should be given time off work to resolve the issues
Refer the employee to the agency's Employee Assistance Program
Question 25
of
50
In the communication process, reception of the communication is confirmed by __________.
Closure
Acknowledgement
Verification
Feedback
Question 26
of
50
The communication model begins with __________.
The medium
The sender
Initiation
An intention
Question 27
of
50
Which listening skill consists of decoding a message and its meaning?
Evaluating
Understanding
Attending
Synthesis
Question 28
of
50
In the final step of a persuasive speech, the speaker _________.
Evaluates the response of the audience to the presentation
Steers the discussion toward the best solution
Summarizes the history of the issue
Describes what must be done to accomplish the change
Question 29
of
50
When transitioning between paragraphs, which phrase is used to indicate exemplification?
Later
Namely
Then
Due to
Question 30
of
50
What is the difference between a mobile data terminal (MDT) and a mobile data computer (MDC)?
An MDC has status buttons; an MDT does not
An MDT has a radio data link; and MDC does not
There is no difference- both terms refer to the same device
A MDC has a keyboard; an MDT does not
Question 31
of
50
The primary function of which system is to provide data about geographic features, structures, occupancy information, etc. within a specified area?
Global positioning system
Mobile data computer
Geographic information system
Mobile data terminal
Question 32
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Control
Command
Conciseness
Clarity
Question 33
of
50
To meet the expectations of the community it serves, an emergency services organization should be __________-oriented.
Mission
Customer
Task
Results
Question 34
of
50
Age, occupation, and marital status are examples of __________ categories.
Socio-economic
Demographic
Political
Associative
Question 35
of
50
Which statement about policies is correct?
NFPA standards require an annual policy analysis
Some policies may result from regulation from other government agencies
Unwritten, informal policies carry the same force as written and formal policies
Previous decisions cannot serve as a basis for the development of a policy
Question 36
of
50
A written description of steps to be taken to implement department policy in a specific situation is a __________.
Policy
Procedure
Directive
Protocol
Question 37
of
50
Examination of the budget request by the fire agency's administration is the __________.
Internal review
Analysis
Audit
Evaluation
Question 38
of
50
An employee's medical records must be retained by the employer for not less than _____ years following the end of the individual's employment.
25
30
20
15
Question 39
of
50
Which NFPA standard covers infection control programs?
1600
1500
1021
1581
Question 40
of
50
Which is an example of an unsafe condition?
Improper lifting
Lack of situational awareness
Speeding
Inclement weather
Question 41
of
50
The operational risk management process consists of _____ components.
Four
Seven
Five
Six
Question 42
of
50
A driver training program is an example of which component of The Three E's?
Education
Enforcement
Enhancement
Evaluation
Question 43
of
50
Which organization is the source of the Rules of Engagement for Firefighter Health?
National Volunteer Fire Council (NVFC)
National Fallen Firefighters Foundation (NFFF)
International Association of Fire Chiefs (IAFC)
International Association of Fire Fighters (IAFF)
Question 44
of
50
What is the second step in the four-step method of instruction?
Presentation
Evaluation
Discussion
Lecture
Question 45
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50
Which is one of the steps in the four-step method of instruction?
Application
Practice
Introduction
Motivation
Question 46
of
50
Which is one of the steps in the four-step method of instruction?
Manipulation
Evaluation
Assessment
Repetition
Question 47
of
50
During the __________ step of the four-step method of instruction, the instructor conveys the information to the students.
Evaluation
Application
Presentation
Didactic
Question 48
of
50
For which type of evolution is the application of NIMS-ICS optional?
Single company
Multiple company
None of the above
Single agency
Question 49
of
50
Codes enforced by a fire department are adopted by __________.
General election
The local governing body
The state fire marshal
Administrative law
Question 50
of
50
Which of these organizations is one of the most prominent sources of national consensus standards related to the fire service?