Which is the company officer's most important task in relation to his/her crew?
Ensuring operational readiness
Providing leadership
Ensuring personnel safety
Evaluating performance
Question 2
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50
Which phrase best sums up acting as a liaison?
Leading by example
Projecting a professional image
Being dedicated to the position
Being a two-way information agent
Question 3
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50
When might it be appropriate to openly criticize your organization's management?
When they are clearly in the wrong
When the officer must do so to protect his/her subordinates
When legal violations have occurred
Never
Question 4
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she must be able to make presentations to members of the community
He/she is responsible for delegating these activities to a capable subordinate
His/her involvement in these types of programs is generally minimal
He/she is responsible for forwarding these activities to the appropriate division of the agency
Question 5
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50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Community and government relations
Human resources
Planning
Administration
Question 6
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50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Commander
Administrator
Supervisor
Question 7
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50
Which statement correctly summarizes the role of line personnel?
Supervision
Deliver services to the public
Support staff personnel
Support the firefighters
Question 8
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50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Span of control
Unity of command
Chain of command
Functional supervision
Question 9
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50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Purpose
Respect
Vision
Integrity
Question 10
of
50
Which item is suggested as a way to reduce sidestepping?
Be humble
Be available
Be consistent
Be respectful
Question 11
of
50
Assigning tasks to the best qualified available personnel is an application of which organizational principle?
Span of control
Division of labor
Functional supervision
Team building
Question 12
of
50
Which quality of leadership is defined as "applying strong moral principles to the decision making process"?
Ethics
Integrity
Consistency
Vision
Question 13
of
50
Which basic leadership style is best suited for fireground operations?
Autocratic
Centralized
Democratic
Two-dimensional
Question 14
of
50
Which emotional intelligence skill is specified as contributing to strong self-management?
Positive outlook
Decision-making
Time-management
Positive influence
Question 15
of
50
Directing and overseeing subordinates is __________.
Supervision
Management
Leadership
Administration
Question 16
of
50
The supervisor should pay special attention to which item during the performing phase of Brian Tuckman's team development model?
Establishing a list of potential approaches/solutions
Developing a commonly held set of values
Clearly defining goals, objectives and tasks
Maintaining a sense of team spirit among group members
Question 17
of
50
Coordination of resources to accomplish a goal is an example of which management process function?
Implementation
Organizing
Controlling
Allocation
Question 18
of
50
Developing tactics to fulfill a specific objective is an example of which management process function?
Planning
Organizing
Implementation
Directing
Question 19
of
50
What is the function of a PERT chart?
Establishing accountability and responsibility
Monitoring progress of a complex project
Determining a realistic time frame for a given task
Maintaining span of control in a large organization
Question 20
of
50
In the five-step planning model, which is the final step in the cycle?
Authorize
Summarize
Modify
Evaluate
Question 21
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Feedback
Determine
Assess
Evaluate
Question 22
of
50
Which federal legislation was enacted to require covered employers to provide employees job-protected leave for qualified medical and family reasons?
The Sarbanes-Connerly Act
Equal Employment Opportunity Act
Family and Medical Leave Act
The Fair Labor Standards Act
Question 23
of
50
What is the first level of action in the progressive discipline process?
Remedial action
Punitive action
Preventive action
Corrective action
Question 24
of
50
A firefighter has overwhelming personal problems that are negatively affecting his job performance. What is the best approach to this problem?
The firefighter should be given time off work to resolve the issues
Discuss the matter with the firefighter
A performance improvement plan should be written
Refer the employee to the agency's Employee Assistance Program
Question 25
of
50
In the communication process, reception of the communication is confirmed by __________.
Closure
Feedback
Acknowledgement
Verification
Question 26
of
50
The communication model begins with __________.
An intention
The sender
Initiation
The medium
Question 27
of
50
Which listening skill consists of decoding a message and its meaning?
Evaluating
Understanding
Synthesis
Attending
Question 28
of
50
In the final step of a persuasive speech, the speaker _________.
Describes what must be done to accomplish the change
Summarizes the history of the issue
Evaluates the response of the audience to the presentation
Steers the discussion toward the best solution
Question 29
of
50
When transitioning between paragraphs, which phrase is used to indicate exemplification?
Namely
Due to
Then
Later
Question 30
of
50
What is the difference between a mobile data terminal (MDT) and a mobile data computer (MDC)?
An MDC has status buttons; an MDT does not
A MDC has a keyboard; an MDT does not
An MDT has a radio data link; and MDC does not
There is no difference- both terms refer to the same device
Question 31
of
50
The primary function of which system is to provide data about geographic features, structures, occupancy information, etc. within a specified area?
Global positioning system
Mobile data terminal
Mobile data computer
Geographic information system
Question 32
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Conciseness
Control
Clarity
Command
Question 33
of
50
To meet the expectations of the community it serves, an emergency services organization should be __________-oriented.
Customer
Results
Mission
Task
Question 34
of
50
Age, occupation, and marital status are examples of __________ categories.
Political
Socio-economic
Demographic
Associative
Question 35
of
50
Which statement about policies is correct?
Some policies may result from regulation from other government agencies
Unwritten, informal policies carry the same force as written and formal policies
NFPA standards require an annual policy analysis
Previous decisions cannot serve as a basis for the development of a policy
Question 36
of
50
A written description of steps to be taken to implement department policy in a specific situation is a __________.
Policy
Procedure
Directive
Protocol
Question 37
of
50
Examination of the budget request by the fire agency's administration is the __________.
Internal review
Analysis
Audit
Evaluation
Question 38
of
50
An employee's medical records must be retained by the employer for not less than _____ years following the end of the individual's employment.
30
25
15
20
Question 39
of
50
Which NFPA standard covers infection control programs?
1581
1021
1600
1500
Question 40
of
50
Which is an example of an unsafe condition?
Lack of situational awareness
Speeding
Inclement weather
Improper lifting
Question 41
of
50
The operational risk management process consists of _____ components.
Six
Seven
Four
Five
Question 42
of
50
A driver training program is an example of which component of The Three E's?
Education
Evaluation
Enforcement
Enhancement
Question 43
of
50
Which organization is the source of the Rules of Engagement for Firefighter Health?
National Fallen Firefighters Foundation (NFFF)
International Association of Fire Chiefs (IAFC)
National Volunteer Fire Council (NVFC)
International Association of Fire Fighters (IAFF)
Question 44
of
50
What is the second step in the four-step method of instruction?
Presentation
Discussion
Evaluation
Lecture
Question 45
of
50
Which is one of the steps in the four-step method of instruction?
Motivation
Application
Introduction
Practice
Question 46
of
50
Which is one of the steps in the four-step method of instruction?
Assessment
Evaluation
Manipulation
Repetition
Question 47
of
50
During the __________ step of the four-step method of instruction, the instructor conveys the information to the students.
Presentation
Application
Didactic
Evaluation
Question 48
of
50
For which type of evolution is the application of NIMS-ICS optional?
None of the above
Single company
Single agency
Multiple company
Question 49
of
50
Codes enforced by a fire department are adopted by __________.
The local governing body
The state fire marshal
General election
Administrative law
Question 50
of
50
Which of these organizations is one of the most prominent sources of national consensus standards related to the fire service?