Which is the company officer's most important task in relation to his/her crew?
Ensuring personnel safety
Evaluating performance
Ensuring operational readiness
Providing leadership
Question 2
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50
Which phrase best sums up acting as a liaison?
Being dedicated to the position
Being a two-way information agent
Leading by example
Projecting a professional image
Question 3
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50
When might it be appropriate to openly criticize your organization's management?
When legal violations have occurred
When the officer must do so to protect his/her subordinates
Never
When they are clearly in the wrong
Question 4
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
His/her involvement in these types of programs is generally minimal
He/she must be able to make presentations to members of the community
He/she is responsible for forwarding these activities to the appropriate division of the agency
He/she is responsible for delegating these activities to a capable subordinate
Question 5
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50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Administration
Human resources
Planning
Community and government relations
Question 6
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50
Of the choices listed, which is the most common title for the head of a fire department?
Supervisor
Commissioner
Administrator
Commander
Question 7
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50
Which statement correctly summarizes the role of line personnel?
Deliver services to the public
Support staff personnel
Supervision
Support the firefighters
Question 8
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50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Functional supervision
Unity of command
Span of control
Chain of command
Question 9
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50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Purpose
Integrity
Vision
Respect
Question 10
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50
Which item is suggested as a way to reduce sidestepping?
Be respectful
Be humble
Be available
Be consistent
Question 11
of
50
Assigning tasks to the best qualified available personnel is an application of which organizational principle?
Functional supervision
Division of labor
Team building
Span of control
Question 12
of
50
Which quality of leadership is defined as "applying strong moral principles to the decision making process"?
Consistency
Integrity
Ethics
Vision
Question 13
of
50
Which basic leadership style is best suited for fireground operations?
Two-dimensional
Democratic
Centralized
Autocratic
Question 14
of
50
Which emotional intelligence skill is specified as contributing to strong self-management?
Positive influence
Decision-making
Time-management
Positive outlook
Question 15
of
50
Directing and overseeing subordinates is __________.
Administration
Leadership
Management
Supervision
Question 16
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50
The supervisor should pay special attention to which item during the performing phase of Brian Tuckman's team development model?
Establishing a list of potential approaches/solutions
Maintaining a sense of team spirit among group members
Clearly defining goals, objectives and tasks
Developing a commonly held set of values
Question 17
of
50
Coordination of resources to accomplish a goal is an example of which management process function?
Controlling
Allocation
Implementation
Organizing
Question 18
of
50
Developing tactics to fulfill a specific objective is an example of which management process function?
Directing
Organizing
Implementation
Planning
Question 19
of
50
What is the function of a PERT chart?
Monitoring progress of a complex project
Establishing accountability and responsibility
Determining a realistic time frame for a given task
Maintaining span of control in a large organization
Question 20
of
50
In the five-step planning model, which is the final step in the cycle?
Summarize
Authorize
Modify
Evaluate
Question 21
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50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Evaluate
Feedback
Assess
Determine
Question 22
of
50
Which federal legislation was enacted to require covered employers to provide employees job-protected leave for qualified medical and family reasons?
Equal Employment Opportunity Act
Family and Medical Leave Act
The Sarbanes-Connerly Act
The Fair Labor Standards Act
Question 23
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50
What is the first level of action in the progressive discipline process?
Punitive action
Remedial action
Preventive action
Corrective action
Question 24
of
50
A firefighter has overwhelming personal problems that are negatively affecting his job performance. What is the best approach to this problem?
Refer the employee to the agency's Employee Assistance Program
Discuss the matter with the firefighter
A performance improvement plan should be written
The firefighter should be given time off work to resolve the issues
Question 25
of
50
In the communication process, reception of the communication is confirmed by __________.
Acknowledgement
Closure
Verification
Feedback
Question 26
of
50
The communication model begins with __________.
The sender
An intention
The medium
Initiation
Question 27
of
50
Which listening skill consists of decoding a message and its meaning?
Evaluating
Attending
Synthesis
Understanding
Question 28
of
50
In the final step of a persuasive speech, the speaker _________.
Evaluates the response of the audience to the presentation
Summarizes the history of the issue
Describes what must be done to accomplish the change
Steers the discussion toward the best solution
Question 29
of
50
When transitioning between paragraphs, which phrase is used to indicate exemplification?
Due to
Namely
Then
Later
Question 30
of
50
What is the difference between a mobile data terminal (MDT) and a mobile data computer (MDC)?
A MDC has a keyboard; an MDT does not
An MDT has a radio data link; and MDC does not
An MDC has status buttons; an MDT does not
There is no difference- both terms refer to the same device
Question 31
of
50
The primary function of which system is to provide data about geographic features, structures, occupancy information, etc. within a specified area?
Mobile data computer
Geographic information system
Mobile data terminal
Global positioning system
Question 32
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Clarity
Conciseness
Control
Command
Question 33
of
50
To meet the expectations of the community it serves, an emergency services organization should be __________-oriented.
Task
Results
Customer
Mission
Question 34
of
50
Age, occupation, and marital status are examples of __________ categories.
Socio-economic
Associative
Political
Demographic
Question 35
of
50
Which statement about policies is correct?
Unwritten, informal policies carry the same force as written and formal policies
Some policies may result from regulation from other government agencies
NFPA standards require an annual policy analysis
Previous decisions cannot serve as a basis for the development of a policy
Question 36
of
50
A written description of steps to be taken to implement department policy in a specific situation is a __________.
Protocol
Directive
Policy
Procedure
Question 37
of
50
Examination of the budget request by the fire agency's administration is the __________.
Internal review
Evaluation
Audit
Analysis
Question 38
of
50
An employee's medical records must be retained by the employer for not less than _____ years following the end of the individual's employment.
20
30
25
15
Question 39
of
50
Which NFPA standard covers infection control programs?
1021
1581
1600
1500
Question 40
of
50
Which is an example of an unsafe condition?
Inclement weather
Lack of situational awareness
Improper lifting
Speeding
Question 41
of
50
The operational risk management process consists of _____ components.
Five
Seven
Four
Six
Question 42
of
50
A driver training program is an example of which component of The Three E's?
Enforcement
Enhancement
Education
Evaluation
Question 43
of
50
Which organization is the source of the Rules of Engagement for Firefighter Health?
National Volunteer Fire Council (NVFC)
International Association of Fire Chiefs (IAFC)
International Association of Fire Fighters (IAFF)
National Fallen Firefighters Foundation (NFFF)
Question 44
of
50
What is the second step in the four-step method of instruction?
Evaluation
Presentation
Discussion
Lecture
Question 45
of
50
Which is one of the steps in the four-step method of instruction?
Motivation
Introduction
Practice
Application
Question 46
of
50
Which is one of the steps in the four-step method of instruction?
Manipulation
Assessment
Repetition
Evaluation
Question 47
of
50
During the __________ step of the four-step method of instruction, the instructor conveys the information to the students.
Didactic
Evaluation
Application
Presentation
Question 48
of
50
For which type of evolution is the application of NIMS-ICS optional?
None of the above
Multiple company
Single company
Single agency
Question 49
of
50
Codes enforced by a fire department are adopted by __________.
The local governing body
The state fire marshal
General election
Administrative law
Question 50
of
50
Which of these organizations is one of the most prominent sources of national consensus standards related to the fire service?