Which is the company officer's most important task in relation to his/her crew?
Ensuring operational readiness
Evaluating performance
Ensuring personnel safety
Providing leadership
Question 2
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50
Which phrase best sums up acting as a liaison?
Leading by example
Being a two-way information agent
Projecting a professional image
Being dedicated to the position
Question 3
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50
When might it be appropriate to openly criticize your organization's management?
When the officer must do so to protect his/her subordinates
When legal violations have occurred
Never
When they are clearly in the wrong
Question 4
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she must be able to make presentations to members of the community
He/she is responsible for delegating these activities to a capable subordinate
He/she is responsible for forwarding these activities to the appropriate division of the agency
His/her involvement in these types of programs is generally minimal
Question 5
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50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Human resources
Community and government relations
Administration
Planning
Question 6
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50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Supervisor
Administrator
Commander
Question 7
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50
Which statement correctly summarizes the role of line personnel?
Deliver services to the public
Support staff personnel
Supervision
Support the firefighters
Question 8
of
50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Unity of command
Span of control
Chain of command
Functional supervision
Question 9
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50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Integrity
Purpose
Respect
Vision
Question 10
of
50
Which item is suggested as a way to reduce sidestepping?
Be humble
Be available
Be respectful
Be consistent
Question 11
of
50
Assigning tasks to the best qualified available personnel is an application of which organizational principle?
Team building
Span of control
Division of labor
Functional supervision
Question 12
of
50
Which quality of leadership is defined as "applying strong moral principles to the decision making process"?
Ethics
Integrity
Consistency
Vision
Question 13
of
50
Which basic leadership style is best suited for fireground operations?
Two-dimensional
Autocratic
Democratic
Centralized
Question 14
of
50
Which emotional intelligence skill is specified as contributing to strong self-management?
Time-management
Decision-making
Positive influence
Positive outlook
Question 15
of
50
Directing and overseeing subordinates is __________.
Administration
Supervision
Leadership
Management
Question 16
of
50
The supervisor should pay special attention to which item during the performing phase of Brian Tuckman's team development model?
Developing a commonly held set of values
Maintaining a sense of team spirit among group members
Clearly defining goals, objectives and tasks
Establishing a list of potential approaches/solutions
Question 17
of
50
Coordination of resources to accomplish a goal is an example of which management process function?
Controlling
Implementation
Allocation
Organizing
Question 18
of
50
Developing tactics to fulfill a specific objective is an example of which management process function?
Implementation
Directing
Organizing
Planning
Question 19
of
50
What is the function of a PERT chart?
Monitoring progress of a complex project
Establishing accountability and responsibility
Maintaining span of control in a large organization
Determining a realistic time frame for a given task
Question 20
of
50
In the five-step planning model, which is the final step in the cycle?
Authorize
Modify
Summarize
Evaluate
Question 21
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Feedback
Evaluate
Determine
Assess
Question 22
of
50
Which federal legislation was enacted to require covered employers to provide employees job-protected leave for qualified medical and family reasons?
The Sarbanes-Connerly Act
The Fair Labor Standards Act
Family and Medical Leave Act
Equal Employment Opportunity Act
Question 23
of
50
What is the first level of action in the progressive discipline process?
Remedial action
Preventive action
Corrective action
Punitive action
Question 24
of
50
A firefighter has overwhelming personal problems that are negatively affecting his job performance. What is the best approach to this problem?
The firefighter should be given time off work to resolve the issues
Discuss the matter with the firefighter
Refer the employee to the agency's Employee Assistance Program
A performance improvement plan should be written
Question 25
of
50
In the communication process, reception of the communication is confirmed by __________.
Acknowledgement
Verification
Closure
Feedback
Question 26
of
50
The communication model begins with __________.
Initiation
The medium
An intention
The sender
Question 27
of
50
Which listening skill consists of decoding a message and its meaning?
Understanding
Attending
Synthesis
Evaluating
Question 28
of
50
In the final step of a persuasive speech, the speaker _________.
Summarizes the history of the issue
Steers the discussion toward the best solution
Describes what must be done to accomplish the change
Evaluates the response of the audience to the presentation
Question 29
of
50
When transitioning between paragraphs, which phrase is used to indicate exemplification?
Due to
Namely
Then
Later
Question 30
of
50
What is the difference between a mobile data terminal (MDT) and a mobile data computer (MDC)?
An MDC has status buttons; an MDT does not
There is no difference- both terms refer to the same device
An MDT has a radio data link; and MDC does not
A MDC has a keyboard; an MDT does not
Question 31
of
50
The primary function of which system is to provide data about geographic features, structures, occupancy information, etc. within a specified area?
Global positioning system
Geographic information system
Mobile data terminal
Mobile data computer
Question 32
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Conciseness
Control
Clarity
Command
Question 33
of
50
To meet the expectations of the community it serves, an emergency services organization should be __________-oriented.
Task
Results
Mission
Customer
Question 34
of
50
Age, occupation, and marital status are examples of __________ categories.
Demographic
Socio-economic
Political
Associative
Question 35
of
50
Which statement about policies is correct?
Previous decisions cannot serve as a basis for the development of a policy
Unwritten, informal policies carry the same force as written and formal policies
Some policies may result from regulation from other government agencies
NFPA standards require an annual policy analysis
Question 36
of
50
A written description of steps to be taken to implement department policy in a specific situation is a __________.
Policy
Directive
Protocol
Procedure
Question 37
of
50
Examination of the budget request by the fire agency's administration is the __________.
Internal review
Evaluation
Audit
Analysis
Question 38
of
50
An employee's medical records must be retained by the employer for not less than _____ years following the end of the individual's employment.
15
25
30
20
Question 39
of
50
Which NFPA standard covers infection control programs?
1600
1581
1021
1500
Question 40
of
50
Which is an example of an unsafe condition?
Inclement weather
Lack of situational awareness
Speeding
Improper lifting
Question 41
of
50
The operational risk management process consists of _____ components.
Four
Seven
Five
Six
Question 42
of
50
A driver training program is an example of which component of The Three E's?
Enforcement
Evaluation
Enhancement
Education
Question 43
of
50
Which organization is the source of the Rules of Engagement for Firefighter Health?
National Volunteer Fire Council (NVFC)
International Association of Fire Fighters (IAFF)
National Fallen Firefighters Foundation (NFFF)
International Association of Fire Chiefs (IAFC)
Question 44
of
50
What is the second step in the four-step method of instruction?
Discussion
Lecture
Evaluation
Presentation
Question 45
of
50
Which is one of the steps in the four-step method of instruction?
Introduction
Application
Practice
Motivation
Question 46
of
50
Which is one of the steps in the four-step method of instruction?
Assessment
Evaluation
Manipulation
Repetition
Question 47
of
50
During the __________ step of the four-step method of instruction, the instructor conveys the information to the students.
Evaluation
Application
Didactic
Presentation
Question 48
of
50
For which type of evolution is the application of NIMS-ICS optional?
Single company
Multiple company
Single agency
None of the above
Question 49
of
50
Codes enforced by a fire department are adopted by __________.
Administrative law
The state fire marshal
The local governing body
General election
Question 50
of
50
Which of these organizations is one of the most prominent sources of national consensus standards related to the fire service?