Which term best describes the company officer's relationship to the organization's administration?
Manager
Member
Subordinate
Customer
Question 2
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50
Which is the company officer's role in relation to the members of his/her crew?
Mentor
Supervisor
Peer
Administrator
Question 3
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50
Which term best describes the company officer's relationship to public?
Marketer
Problem-solver
Authority
Public servant
Question 4
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50
Which is the company officer's most important task in relation to his/her crew?
Evaluating performance
Ensuring operational readiness
Ensuring personnel safety
Providing leadership
Question 5
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50
As a company officer, how should you respond to an order that is unpopular with your crew?
State that you agree with your crew's criticisms but that compliance is not optional
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Openly and honestly discuss the flaws and merits of the order with your crew
Privately discuss your questions and concerns with the administration
Question 6
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50
To be successful in their transition to the role as supervisor, the new officer should __________.
Adopt an appropriate level of humility and respect for those they supervise
Require the respect of subordinates
Quickly establish their authority over those they supervise
Attempt to establish friendships with those they supervise before exercising authority
Question 7
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50
Providing good customer service is essential for which role filled by the company officer?
Supervisor
Public servant
Subordinate
Leader
Question 8
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50
A company officer should be careful to avoid __________.
Adjusting leadership styles for individual subordinates
Representing line personnel to agency administrators
Representing agency administrators to line personnel
Discussing with subordinates concerns/complaints about administration
Question 9
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50
Why does ethical conduct take on greater importance for a new officer?
They are responsible for the actions of their subordinates
They now possess legitimate power
They are expected to serve as role models
The are both supervisors and subordinates
Question 10
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50
How best can a company officer help subordinates avoid "organizational tattoos"?
Exercise legitimate authority
Be an attentive listener
Act as a mentor
Be clear in your expectations
Question 11
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50
Which is a correct approach to take as a new company officer meeting challenges involving existing friendships with other firefighters?
Establishing appropriate boundaries may require taking an authoritarian approach
I will not let public perception affect how I do my job
I will use discretion to enforce only those policies I deem to be productive
I won't let promotion change my relationship with my friends
Question 12
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50
Which is one of the three elements in managing change to group dynamics?
Establish priorities
Make reference to tradition and culture
Act as a liaison
Establish clear boundaries
Question 13
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50
In making a change, a company officer is met with the response, "We've never done it that way before". Which response is most appropriate?
Openly discuss the flaws and merits of the proposal with your company
State the need to change with times or be left behind
Explain the rationale behind the change and its expected benefits
Devise a strategy that will minimize the impact of the change while appearing to comply with it
Question 14
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50
Which is the correct approach for managing the transition to company officer?
Share confidential information only with those you can trust
Be willing to acknowledge the shortcomings of the organization
Be willing to acknowledge your own mistakes and failures
Do not be reluctant to remind them that you are in charge
Question 15
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50
Which phrase best sums up acting as a liaison?
Projecting a professional image
Being dedicated to the position
Leading by example
Being a two-way information agent
Question 16
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50
Which approach is correct regarding praise and criticism?
Do not single out a subordinate for praise in front of his peers
Do not publicly discipline or discredit a subordinate
Do not encourage subordinates to offer you suggestions or feedback
Do not permit yourself to be publicly criticized
Question 17
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50
When might it be appropriate to openly criticize your organization's management?
Never
When the officer must do so to protect his/her subordinates
When they are clearly in the wrong
When legal violations have occurred
Question 18
of
50
Which statement is a correct approach in dealing with subordinates as a new supervisor?
Be willing to acknowledge the shortcomings of the organization
Share confidential information only with those you can trust
Acknowledge and take responsibility for your own mistakes
Do not be reluctant to remind them that you are in charge
Question 19
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50
Which should be the new company officer's perspective of respect?
It must be commanded
It comes with the rank
It must be earned
It must be demanded
Question 20
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50
When seeking compliance of subordinates, which is the method of last resort?
Project a command presence
Work to earn the respect of subordinates
Use your rank as a reason for compliance
Apply the appropriate supervisory technique for the situation
Question 21
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50
According to the NFPA, which item is part of a Level I company officer's duties?
Participate in hiring and promotional assessment processes
Fair and efficient administration of agency policies and procedures
Develop policies and procedures
Develop a project or divisional budget
Question 22
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50
The success of any fire and emergency services organization is directly proportional to its ________.
Leadership
Community involvement
Management
Funding
Question 23
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she must be able to make presentations to members of the community
His/her involvement in these types of programs is generally minimal
He/she is responsible for delegating these activities to a capable subordinate
He/she is responsible for forwarding these activities to the appropriate division of the agency
Question 24
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50
Which is part of a Level I company officer's duties as a supervisor?
Fiscal administration and budget preparation
Recommend actions when situations exceed the officer's authority or ability
Hiring, evaluation, promotion and dismissal of personnel
Project conception, design and implementation
Question 25
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50
Which is one of the duties specified by the NFPA as applying to all levels of fire officer?
Delegation of tasks
Delegation of authority
Inspection and investigation
Leading by example
Question 26
of
50
Which NFPA standard establishes levels of duties and qualifications for fire officers?
1901
1021
1500
1581
Question 27
of
50
How many levels of fire officer are established by the NFPA Standard for Fire Officer Professional Qualification?
Three
Two
Four
Five
Question 28
of
50
When operating at a terrorist/criminal incident, a company officer should _________.
Interview witnesses and possible suspects
Detain persons of interest
Collect and preserve evidence samples
Establish and maintain crime scene security
Question 29
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50
Which is an essential duty of the Level I officer in fire investigation?
Determination of cause
Collection of evidence
Preservation of evidence
Observation of suspicious circumstances
Question 30
of
50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Administration
Community and government relations
Human resources
Planning
Question 31
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Supervisor
Commander
Administrator
Question 32
of
50
Which is the common organizational structure used in the fire service?
Vertical
Top centralized
Scalar
Adaptive
Question 33
of
50
Which statement about a scalar organization is the most correct?
Information is generally centralized for decision making
Authority is mostly decentralized
It eliminates intermediate organizational levels
The chain of command is more vulnerable to disruption than with other organizational structures
Question 34
of
50
The phrase "having an uninterrupted series of steps" best describes which organizational structure?
Flat decentralized
Vertical
Scalar
Collaborative
Question 35
of
50
In which setting is centralized authority most effective?
Tasks which are complex and highly specialized
Small organizations or groups
When there are large numbers of subordinates
Operations dispersed over a large geographic area
Question 36
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Executive authority
Unified command
Concentrated authority
Centralized authority
Question 37
of
50
Which statement correctly summarizes the role of line personnel?
Support the firefighters
Deliver services to the public
Support staff personnel
Supervision
Question 38
of
50
Which statement correctly summarizes the role of staff personnel?
Support of line personnel
Administration/management
Delivery of service to the public
Supervision/leadership
Question 39
of
50
__________ is a person's legal power to execute decisions and the accountability for those decisions.
Administration
Authority
Management
Command
Question 40
of
50
Which statement about decentralized authority is correct?
The agency chief must be kept informed of all decisions being made at lower levels
It allows upper management to focus on other matters
It works well for decision making but not for accomplishing tasks
Decision-making power is retained by the delegating authority
Question 41
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50
Which statement about decentralized authority is correct?
It should be distributed equally throughout the organizational structure
The potential for duplication of effort is minimized
Authority for making decisions is delegated to the lowest possible level
It allows specific tasks to be performed at various levels within the organization
Question 42
of
50
Which statement about delegation of tasks is the most correct?
A task that cannot be performed by most subordinates should not be delegated
It gives the supervisor an opportunity to develop the subordinate's skill set
Tasks may be delegated, but authority cannot be delegated
Reluctance to delegate shows a lack of trust in the supervisor for his/her subordinates
Question 43
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Divisional
Unified command
Decentralized authority
Delegated authority
Question 44
of
50
"The path of responsibility from the top to the bottom of an organization" is __________.
The chain of command
Unity of command
The one-boss principle
Scalar organization
Question 45
of
50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Unity of command
Chain of command
Span of control
Functional supervision
Question 46
of
50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Communication
Ethics
Feedback
End state
Question 47
of
50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Integrity
Purpose
Vision
Respect
Question 48
of
50
Which principle states that every individual should report to only one designated supervisor?
Functional supervision
Chain of command
Unity of command
Span of control
Question 49
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Span of control
Functional supervision
Unity of command
Division of labor
Question 50
of
50
Two different officers are giving conflicting orders to a single subordinate. Which organizational principle has been violated?