Which term best describes the company officer's relationship to the organization's administration?
Member
Manager
Customer
Subordinate
Question 2
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50
Which is the company officer's role in relation to the members of his/her crew?
Administrator
Mentor
Peer
Supervisor
Question 3
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50
Which term best describes the company officer's relationship to public?
Marketer
Authority
Public servant
Problem-solver
Question 4
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50
Which is the company officer's most important task in relation to his/her crew?
Evaluating performance
Ensuring operational readiness
Ensuring personnel safety
Providing leadership
Question 5
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50
As a company officer, how should you respond to an order that is unpopular with your crew?
Openly and honestly discuss the flaws and merits of the order with your crew
Privately discuss your questions and concerns with the administration
State that you agree with your crew's criticisms but that compliance is not optional
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Question 6
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50
To be successful in their transition to the role as supervisor, the new officer should __________.
Require the respect of subordinates
Quickly establish their authority over those they supervise
Attempt to establish friendships with those they supervise before exercising authority
Adopt an appropriate level of humility and respect for those they supervise
Question 7
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50
Providing good customer service is essential for which role filled by the company officer?
Public servant
Subordinate
Leader
Supervisor
Question 8
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50
A company officer should be careful to avoid __________.
Adjusting leadership styles for individual subordinates
Representing line personnel to agency administrators
Discussing with subordinates concerns/complaints about administration
Representing agency administrators to line personnel
Question 9
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50
Why does ethical conduct take on greater importance for a new officer?
They now possess legitimate power
They are responsible for the actions of their subordinates
The are both supervisors and subordinates
They are expected to serve as role models
Question 10
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50
How best can a company officer help subordinates avoid "organizational tattoos"?
Exercise legitimate authority
Be clear in your expectations
Be an attentive listener
Act as a mentor
Question 11
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50
Which is a correct approach to take as a new company officer meeting challenges involving existing friendships with other firefighters?
I won't let promotion change my relationship with my friends
Establishing appropriate boundaries may require taking an authoritarian approach
I will use discretion to enforce only those policies I deem to be productive
I will not let public perception affect how I do my job
Question 12
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50
Which is one of the three elements in managing change to group dynamics?
Establish priorities
Act as a liaison
Make reference to tradition and culture
Establish clear boundaries
Question 13
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50
In making a change, a company officer is met with the response, "We've never done it that way before". Which response is most appropriate?
State the need to change with times or be left behind
Devise a strategy that will minimize the impact of the change while appearing to comply with it
Openly discuss the flaws and merits of the proposal with your company
Explain the rationale behind the change and its expected benefits
Question 14
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50
Which is the correct approach for managing the transition to company officer?
Be willing to acknowledge the shortcomings of the organization
Share confidential information only with those you can trust
Be willing to acknowledge your own mistakes and failures
Do not be reluctant to remind them that you are in charge
Question 15
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50
Which phrase best sums up acting as a liaison?
Projecting a professional image
Leading by example
Being a two-way information agent
Being dedicated to the position
Question 16
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50
Which approach is correct regarding praise and criticism?
Do not single out a subordinate for praise in front of his peers
Do not publicly discipline or discredit a subordinate
Do not permit yourself to be publicly criticized
Do not encourage subordinates to offer you suggestions or feedback
Question 17
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50
When might it be appropriate to openly criticize your organization's management?
When legal violations have occurred
Never
When the officer must do so to protect his/her subordinates
When they are clearly in the wrong
Question 18
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50
Which statement is a correct approach in dealing with subordinates as a new supervisor?
Do not be reluctant to remind them that you are in charge
Acknowledge and take responsibility for your own mistakes
Share confidential information only with those you can trust
Be willing to acknowledge the shortcomings of the organization
Question 19
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50
Which should be the new company officer's perspective of respect?
It must be demanded
It must be commanded
It comes with the rank
It must be earned
Question 20
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50
When seeking compliance of subordinates, which is the method of last resort?
Project a command presence
Use your rank as a reason for compliance
Apply the appropriate supervisory technique for the situation
Work to earn the respect of subordinates
Question 21
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50
According to the NFPA, which item is part of a Level I company officer's duties?
Develop a project or divisional budget
Fair and efficient administration of agency policies and procedures
Participate in hiring and promotional assessment processes
Develop policies and procedures
Question 22
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50
The success of any fire and emergency services organization is directly proportional to its ________.
Community involvement
Funding
Management
Leadership
Question 23
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50
Which statement is the best description of the responsibility of the level I officer regarding fire and life safety educational programs?
He/she is responsible for forwarding these activities to the appropriate division of the agency
His/her involvement in these types of programs is generally minimal
He/she must be able to make presentations to members of the community
He/she is responsible for delegating these activities to a capable subordinate
Question 24
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50
Which is part of a Level I company officer's duties as a supervisor?
Hiring, evaluation, promotion and dismissal of personnel
Recommend actions when situations exceed the officer's authority or ability
Fiscal administration and budget preparation
Project conception, design and implementation
Question 25
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50
Which is one of the duties specified by the NFPA as applying to all levels of fire officer?
Inspection and investigation
Delegation of tasks
Delegation of authority
Leading by example
Question 26
of
50
Which NFPA standard establishes levels of duties and qualifications for fire officers?
1500
1581
1021
1901
Question 27
of
50
How many levels of fire officer are established by the NFPA Standard for Fire Officer Professional Qualification?
Four
Two
Three
Five
Question 28
of
50
When operating at a terrorist/criminal incident, a company officer should _________.
Establish and maintain crime scene security
Detain persons of interest
Interview witnesses and possible suspects
Collect and preserve evidence samples
Question 29
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50
Which is an essential duty of the Level I officer in fire investigation?
Observation of suspicious circumstances
Preservation of evidence
Determination of cause
Collection of evidence
Question 30
of
50
Monitoring the consumption of unit resources in order to help prepare an organizationâs budget is an example of which type of management duty?
Human resources
Administration
Community and government relations
Planning
Question 31
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Administrator
Supervisor
Commander
Question 32
of
50
Which is the common organizational structure used in the fire service?
Scalar
Adaptive
Top centralized
Vertical
Question 33
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50
Which statement about a scalar organization is the most correct?
Authority is mostly decentralized
The chain of command is more vulnerable to disruption than with other organizational structures
It eliminates intermediate organizational levels
Information is generally centralized for decision making
Question 34
of
50
The phrase "having an uninterrupted series of steps" best describes which organizational structure?
Collaborative
Scalar
Vertical
Flat decentralized
Question 35
of
50
In which setting is centralized authority most effective?
Small organizations or groups
Tasks which are complex and highly specialized
When there are large numbers of subordinates
Operations dispersed over a large geographic area
Question 36
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Centralized authority
Executive authority
Concentrated authority
Unified command
Question 37
of
50
Which statement correctly summarizes the role of line personnel?
Supervision
Support the firefighters
Support staff personnel
Deliver services to the public
Question 38
of
50
Which statement correctly summarizes the role of staff personnel?
Supervision/leadership
Support of line personnel
Delivery of service to the public
Administration/management
Question 39
of
50
__________ is a person's legal power to execute decisions and the accountability for those decisions.
Administration
Authority
Command
Management
Question 40
of
50
Which statement about decentralized authority is correct?
It allows upper management to focus on other matters
Decision-making power is retained by the delegating authority
The agency chief must be kept informed of all decisions being made at lower levels
It works well for decision making but not for accomplishing tasks
Question 41
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50
Which statement about decentralized authority is correct?
It allows specific tasks to be performed at various levels within the organization
Authority for making decisions is delegated to the lowest possible level
It should be distributed equally throughout the organizational structure
The potential for duplication of effort is minimized
Question 42
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50
Which statement about delegation of tasks is the most correct?
Reluctance to delegate shows a lack of trust in the supervisor for his/her subordinates
It gives the supervisor an opportunity to develop the subordinate's skill set
Tasks may be delegated, but authority cannot be delegated
A task that cannot be performed by most subordinates should not be delegated
Question 43
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Divisional
Delegated authority
Decentralized authority
Unified command
Question 44
of
50
"The path of responsibility from the top to the bottom of an organization" is __________.
Unity of command
The chain of command
The one-boss principle
Scalar organization
Question 45
of
50
Conflicting and contradictory orders from different bosses have resulted in a frustrated and discouraged employee. Which organizational principle has been violated?
Chain of command
Functional supervision
Span of control
Unity of command
Question 46
of
50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Communication
End state
Ethics
Feedback
Question 47
of
50
According to the National Wildfire Coordinating Group (NWCG) Field Operations Guide, which is one of the three essential components of a leader's intent?
Purpose
Vision
Respect
Integrity
Question 48
of
50
Which principle states that every individual should report to only one designated supervisor?
Unity of command
Functional supervision
Span of control
Chain of command
Question 49
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Unity of command
Span of control
Division of labor
Functional supervision
Question 50
of
50
Two different officers are giving conflicting orders to a single subordinate. Which organizational principle has been violated?