A new company officer should be careful to avoid __________.
Acting as a parent figure
Alienating his friends
Taking the job too seriously
Developing a superior attitude
Question 2
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50
Internal expectations come from within the __________.
Organization
Peer group
Informal group
Individual
Question 3
of
50
Which skill is the most difficult to learn?
Management
Direction
Leadership
Supervision
Question 4
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50
Which basic leadership style is best suited for fireground operations?
Autocratic
Two-dimensional
Democratic
Centralized
Question 5
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50
What are the two elements of the two-dimensional leadership style?
Task, people
Process, production
Path, goal
Group, individual
Question 6
of
50
Which problem is typically associated with the leadership-continuum theory?
It reduces complex situations into a simple two-dimensional formula
It is susceptible to overemphasis of external factors, such as political or social forces
It tends to lead to selection of a laissez-faire style
It produces a work culture that values predictability and resists change
Question 7
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50
A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
Administration
Leadership
Supervising
Management
Question 8
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50
In order for an objective to be effective, it must be __________.
General
Measurable
Scalable
Flexible
Question 9
of
50
What is the best defense against groupthink?
Strong group leadership
A strong sense of team identity
Diversity among group members
Trust among group members
Question 10
of
50
From which ancient civilization did the concepts of logic and ethics emerge?
Sumer
Greece
Egypt
Etruscan
Question 11
of
50
A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
Hasty generalization
Straw man
Non sequitur
Red herring
Question 12
of
50
Which is one of the basic elements of decision assessment?
What modes of implementation are available?
Do I have enough data to make an informed decision?
What means of evaluation is available?
Is the decision programmed or exceptional?
Question 13
of
50
What is the basic law of the land?
Constitutional
Common
Case
Natural
Question 14
of
50
A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
Substantive
Administrative
Case
Procedural
Question 15
of
50
Which type of law deals with the rights and responsibilities of a person toward society?
Tortious
Judicial
Civil
Criminal
Question 16
of
50
Which factor is the most difficult to establish in most tort cases?
Breach of duty
Causation
Damages
Duty to act
Question 17
of
50
There are _____ basic elements of interpersonal communication.
4
6
3
5
Question 18
of
50
IFSTA lists five general purposes for interpersonal communication. Which is one of them?
Learning
Information
Interpretation
Discussion
Question 19
of
50
What distinguishes oral communication from interpersonal communication?
The basic communication model applies only to interpersonal communication, not to oral communication
Oral communication is to large groups; interpersonal communication is to small groups
The concept of feedback applies only to interpersonal communication, not to oral communication
Oral communication is presented to a group; interpersonal communication is between individuals
Question 20
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50
Which is an example of interference in the speech communication process?
Resistance of the audience to the message
Over-dependence on visual aids
Use of condescending language
Noise from compressors, engines, phones, etc.
Question 21
of
50
A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
Complex
Informative
Topical
Instructional
Question 22
of
50
What must you do first before beginning work on a document?
Organize your ideas
Determine who your audience is
Decide on the content
Draft an introductory statement
Question 23
of
50
Which statement about a memo is correct?
It provides a detailed, formal description of agency direction or policy
It is typically used for communication both within and outside of the organization
It should address Who, What, When, Where and Why
It should be distributed in hard-copy document
Question 24
of
50
A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
Document brief
Content synopsis
Summary outline
Executive summary
Question 25
of
50
Abraham Maslow developed the theory of __________.
Customer service
Informal group influence
Participatory management
Hierarchy of needs
Question 26
of
50
Which finding is the most typical result of the interview method of receiving customer feedback?
Early indications of trends
Objective data
Rule by minority
Management by consensus
Question 27
of
50
Procedures are most closely related to __________.
Directives
Policies
Strategy
Orders
Question 28
of
50
Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
Line-item
Zero-base
Program
Performance
Question 29
of
50
Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
40
35
25
30
Question 30
of
50
Which is one of the Everyone Goes Home Life Safety Initiatives?
Develop and implement nationally recognized medical and physical fitness standards
Fight fire aggressively but plan for safety first
A mandatory rest period following full consumption of a single SCBA cylinder
Plan for the worst- hoping for the best is not a plan
Question 31
of
50
Which NFPA standard covers infection control programs?
1500
1600
1581
1021
Question 32
of
50
In some areas, the head of the fire department has the title of _____________.
Supervisor
Commissioner
Administrator
Commander
Question 33
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Division of labor
Unified command
Decentralized authority
Functional supervision
Question 34
of
50
An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
Chain of command
Unity of command
Division of labor
Span of control
Question 35
of
50
Which is considered an acceptable exception to unity of command?
The "end-run"
Decentralization of authority
Division of labor
Functional supervision
Question 36
of
50
Which is an example of formal training?
Manipulative skills practice
Instructor certification
Company evolutions
Street tests
Question 37
of
50
During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
Motivation
Introduction
Presentation
Preparation
Question 38
of
50
In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
Application
Evaluation
Demonstration
Assessment
Question 39
of
50
Frequently used plans such as policies and procedures are __________ plans.
Standing
Long-term
Operational/administrative
Strategic
Question 40
of
50
In the five-step planning process, which step comes last?
Authorize
Modify
Summarize
Evaluate
Question 41
of
50
How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
It requires that duty exchanges be permitted if it can be done without undue burden on the employer
It limits the number of hours an employee can work in a week
It requires accurate records of hours worked by each employee
It limits the number of consecutive hours an employee can work
Question 42
of
50
Organized labor unions developed during the __________.
Great Depression
Reconstruction Period
Roaring Twenties
Industrial Revolution
Question 43
of
50
Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
Wagner-Connery Act
National Industrial Recovery Act
Taft-Hartley Act
Landrum-Griffin Act
Question 44
of
50
Which act gave workers the right to decline to join a union?
Landrum-Griffin Act
National Labor Relations Reform Act
Yoell-Fairbanks Act
Taft-Hartley Act
Question 45
of
50
Which is the best definition for demographics?
Analysis of socialization and behavior within distinct population groups
The study of the influence of environment and genetics
Social identification based on heritage, race, ethnicity or religion
Statistical categorization of a population into groups
Question 46
of
50
In Canada, which region is the largest source of immigrants over the last 50 year?
South America
Asia
Europe
Africa
Question 47
of
50
Which statement about community relations is the most correct?
Generic public safety education programs are designed to meet the needs of disparate demographic groups
The community should be regarded as a whole rather than as a collection of unique subgroups
Service can be improved through familiarity with each group within the community
Demographic composition should have not influence on the creation and implementation of policy
Question 48
of
50
A company officer's greatest contribution to a productive management information system is to provide __________.
Accessibility and training
Timely submission of reports
Hard copies and backups
Accurate data input
Question 49
of
50
Maintenance performed to restore functionality is categorized as __________.
Corrective
Recurring
Service
Scheduled
Question 50
of
50
Which part of a computer is the heart of the system?