Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Developing a superior attitude
  Acting as a parent figure
  Taking the job too seriously
  Alienating his friends

Question 2 of 50

Internal expectations come from within the __________.
  Informal group
  Individual
  Peer group
  Organization

Question 3 of 50

Which skill is the most difficult to learn?
  Leadership
  Supervision
  Management
  Direction

Question 4 of 50

Which basic leadership style is best suited for fireground operations?
  Democratic
  Centralized
  Autocratic
  Two-dimensional

Question 5 of 50

What are the two elements of the two-dimensional leadership style?
  Group, individual
  Task, people
  Process, production
  Path, goal

Question 6 of 50

Which problem is typically associated with the leadership-continuum theory?
  It is susceptible to overemphasis of external factors, such as political or social forces
  It reduces complex situations into a simple two-dimensional formula
  It tends to lead to selection of a laissez-faire style
  It produces a work culture that values predictability and resists change

Question 7 of 50

A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
  Management
  Leadership
  Supervising
  Administration

Question 8 of 50

In order for an objective to be effective, it must be __________.
  Flexible
  General
  Measurable
  Scalable

Question 9 of 50

What is the best defense against groupthink?
  Diversity among group members
  Strong group leadership
  A strong sense of team identity
  Trust among group members

Question 10 of 50

From which ancient civilization did the concepts of logic and ethics emerge?
  Greece
  Etruscan
  Sumer
  Egypt

Question 11 of 50

A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
  Hasty generalization
  Red herring
  Straw man
  Non sequitur

Question 12 of 50

Which is one of the basic elements of decision assessment?
  What modes of implementation are available?
  What means of evaluation is available?
  Is the decision programmed or exceptional?
  Do I have enough data to make an informed decision?

Question 13 of 50

What is the basic law of the land?
  Natural
  Case
  Common
  Constitutional

Question 14 of 50

A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
  Substantive
  Procedural
  Administrative
  Case

Question 15 of 50

Which type of law deals with the rights and responsibilities of a person toward society?
  Tortious
  Judicial
  Civil
  Criminal

Question 16 of 50

Which factor is the most difficult to establish in most tort cases?
  Breach of duty
  Damages
  Causation
  Duty to act

Question 17 of 50

There are _____ basic elements of interpersonal communication.
  5
  6
  4
  3

Question 18 of 50

IFSTA lists five general purposes for interpersonal communication. Which is one of them?
  Learning
  Interpretation
  Information
  Discussion

Question 19 of 50

What distinguishes oral communication from interpersonal communication?
  The concept of feedback applies only to interpersonal communication, not to oral communication
  The basic communication model applies only to interpersonal communication, not to oral communication
  Oral communication is to large groups; interpersonal communication is to small groups
  Oral communication is presented to a group; interpersonal communication is between individuals

Question 20 of 50

Which is an example of interference in the speech communication process?
  Over-dependence on visual aids
  Resistance of the audience to the message
  Noise from compressors, engines, phones, etc.
  Use of condescending language

Question 21 of 50

A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
  Topical
  Informative
  Instructional
  Complex

Question 22 of 50

What must you do first before beginning work on a document?
  Decide on the content
  Draft an introductory statement
  Organize your ideas
  Determine who your audience is

Question 23 of 50

Which statement about a memo is correct?
  It is typically used for communication both within and outside of the organization
  It should address Who, What, When, Where and Why
  It should be distributed in hard-copy document
  It provides a detailed, formal description of agency direction or policy

Question 24 of 50

A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
  Summary outline
  Content synopsis
  Executive summary
  Document brief

Question 25 of 50

Abraham Maslow developed the theory of __________.
  Hierarchy of needs
  Customer service
  Participatory management
  Informal group influence

Question 26 of 50

Which finding is the most typical result of the interview method of receiving customer feedback?
  Management by consensus
  Objective data
  Early indications of trends
  Rule by minority

Question 27 of 50

Procedures are most closely related to __________.
  Policies
  Orders
  Directives
  Strategy

Question 28 of 50

Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
  Program
  Zero-base
  Line-item
  Performance

Question 29 of 50

Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
  30
  35
  40
  25

Question 30 of 50

Which is one of the Everyone Goes Home Life Safety Initiatives?
  Develop and implement nationally recognized medical and physical fitness standards
  A mandatory rest period following full consumption of a single SCBA cylinder
  Fight fire aggressively but plan for safety first
  Plan for the worst- hoping for the best is not a plan

Question 31 of 50

Which NFPA standard covers infection control programs?
  1021
  1600
  1581
  1500

Question 32 of 50

In some areas, the head of the fire department has the title of _____________.
  Commander
  Supervisor
  Commissioner
  Administrator

Question 33 of 50

A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
  Division of labor
  Functional supervision
  Unified command
  Decentralized authority

Question 34 of 50

An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
  Division of labor
  Chain of command
  Unity of command
  Span of control

Question 35 of 50

Which is considered an acceptable exception to unity of command?
  Division of labor
  Decentralization of authority
  Functional supervision
  The "end-run"

Question 36 of 50

Which is an example of formal training?
  Street tests
  Manipulative skills practice
  Company evolutions
  Instructor certification

Question 37 of 50

During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
  Introduction
  Preparation
  Motivation
  Presentation

Question 38 of 50

In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
  Evaluation
  Application
  Demonstration
  Assessment

Question 39 of 50

Frequently used plans such as policies and procedures are __________ plans.
  Operational/administrative
  Strategic
  Standing
  Long-term

Question 40 of 50

In the five-step planning process, which step comes last?
  Summarize
  Evaluate
  Authorize
  Modify

Question 41 of 50

How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
  It requires that duty exchanges be permitted if it can be done without undue burden on the employer
  It limits the number of hours an employee can work in a week
  It limits the number of consecutive hours an employee can work
  It requires accurate records of hours worked by each employee

Question 42 of 50

Organized labor unions developed during the __________.
  Roaring Twenties
  Industrial Revolution
  Reconstruction Period
  Great Depression

Question 43 of 50

Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
  Landrum-Griffin Act
  Taft-Hartley Act
  Wagner-Connery Act
  National Industrial Recovery Act

Question 44 of 50

Which act gave workers the right to decline to join a union?
  Taft-Hartley Act
  Landrum-Griffin Act
  National Labor Relations Reform Act
  Yoell-Fairbanks Act

Question 45 of 50

Which is the best definition for demographics?
  Statistical categorization of a population into groups
  The study of the influence of environment and genetics
  Analysis of socialization and behavior within distinct population groups
  Social identification based on heritage, race, ethnicity or religion

Question 46 of 50

In Canada, which region is the largest source of immigrants over the last 50 year?
  Africa
  South America
  Asia
  Europe

Question 47 of 50

Which statement about community relations is the most correct?
  Service can be improved through familiarity with each group within the community
  The community should be regarded as a whole rather than as a collection of unique subgroups
  Demographic composition should have not influence on the creation and implementation of policy
  Generic public safety education programs are designed to meet the needs of disparate demographic groups

Question 48 of 50

A company officer's greatest contribution to a productive management information system is to provide __________.
  Accessibility and training
  Timely submission of reports
  Accurate data input
  Hard copies and backups

Question 49 of 50

Maintenance performed to restore functionality is categorized as __________.
  Corrective
  Recurring
  Scheduled
  Service

Question 50 of 50

Which part of a computer is the heart of the system?
  Disk drive
  Random access memory
  I/O system
  Central processing unit

NEXT