Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Taking the job too seriously
  Alienating his friends
  Acting as a parent figure
  Developing a superior attitude

Question 2 of 50

Internal expectations come from within the __________.
  Organization
  Informal group
  Individual
  Peer group

Question 3 of 50

Which skill is the most difficult to learn?
  Direction
  Supervision
  Management
  Leadership

Question 4 of 50

Which basic leadership style is best suited for fireground operations?
  Democratic
  Centralized
  Two-dimensional
  Autocratic

Question 5 of 50

What are the two elements of the two-dimensional leadership style?
  Process, production
  Path, goal
  Group, individual
  Task, people

Question 6 of 50

Which problem is typically associated with the leadership-continuum theory?
  It produces a work culture that values predictability and resists change
  It is susceptible to overemphasis of external factors, such as political or social forces
  It tends to lead to selection of a laissez-faire style
  It reduces complex situations into a simple two-dimensional formula

Question 7 of 50

A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
  Supervising
  Administration
  Management
  Leadership

Question 8 of 50

In order for an objective to be effective, it must be __________.
  Flexible
  Scalable
  General
  Measurable

Question 9 of 50

What is the best defense against groupthink?
  A strong sense of team identity
  Trust among group members
  Strong group leadership
  Diversity among group members

Question 10 of 50

From which ancient civilization did the concepts of logic and ethics emerge?
  Etruscan
  Greece
  Sumer
  Egypt

Question 11 of 50

A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
  Red herring
  Straw man
  Hasty generalization
  Non sequitur

Question 12 of 50

Which is one of the basic elements of decision assessment?
  Is the decision programmed or exceptional?
  Do I have enough data to make an informed decision?
  What means of evaluation is available?
  What modes of implementation are available?

Question 13 of 50

What is the basic law of the land?
  Case
  Constitutional
  Natural
  Common

Question 14 of 50

A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
  Procedural
  Case
  Administrative
  Substantive

Question 15 of 50

Which type of law deals with the rights and responsibilities of a person toward society?
  Tortious
  Judicial
  Criminal
  Civil

Question 16 of 50

Which factor is the most difficult to establish in most tort cases?
  Damages
  Causation
  Breach of duty
  Duty to act

Question 17 of 50

There are _____ basic elements of interpersonal communication.
  4
  5
  6
  3

Question 18 of 50

IFSTA lists five general purposes for interpersonal communication. Which is one of them?
  Information
  Interpretation
  Discussion
  Learning

Question 19 of 50

What distinguishes oral communication from interpersonal communication?
  Oral communication is presented to a group; interpersonal communication is between individuals
  Oral communication is to large groups; interpersonal communication is to small groups
  The basic communication model applies only to interpersonal communication, not to oral communication
  The concept of feedback applies only to interpersonal communication, not to oral communication

Question 20 of 50

Which is an example of interference in the speech communication process?
  Resistance of the audience to the message
  Over-dependence on visual aids
  Noise from compressors, engines, phones, etc.
  Use of condescending language

Question 21 of 50

A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
  Informative
  Complex
  Instructional
  Topical

Question 22 of 50

What must you do first before beginning work on a document?
  Determine who your audience is
  Decide on the content
  Organize your ideas
  Draft an introductory statement

Question 23 of 50

Which statement about a memo is correct?
  It should be distributed in hard-copy document
  It provides a detailed, formal description of agency direction or policy
  It should address Who, What, When, Where and Why
  It is typically used for communication both within and outside of the organization

Question 24 of 50

A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
  Executive summary
  Summary outline
  Content synopsis
  Document brief

Question 25 of 50

Abraham Maslow developed the theory of __________.
  Participatory management
  Hierarchy of needs
  Customer service
  Informal group influence

Question 26 of 50

Which finding is the most typical result of the interview method of receiving customer feedback?
  Early indications of trends
  Objective data
  Rule by minority
  Management by consensus

Question 27 of 50

Procedures are most closely related to __________.
  Strategy
  Policies
  Orders
  Directives

Question 28 of 50

Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
  Zero-base
  Performance
  Line-item
  Program

Question 29 of 50

Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
  30
  40
  25
  35

Question 30 of 50

Which is one of the Everyone Goes Home Life Safety Initiatives?
  Plan for the worst- hoping for the best is not a plan
  Develop and implement nationally recognized medical and physical fitness standards
  A mandatory rest period following full consumption of a single SCBA cylinder
  Fight fire aggressively but plan for safety first

Question 31 of 50

Which NFPA standard covers infection control programs?
  1581
  1600
  1500
  1021

Question 32 of 50

In some areas, the head of the fire department has the title of _____________.
  Administrator
  Commander
  Commissioner
  Supervisor

Question 33 of 50

A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
  Decentralized authority
  Division of labor
  Unified command
  Functional supervision

Question 34 of 50

An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
  Division of labor
  Unity of command
  Span of control
  Chain of command

Question 35 of 50

Which is considered an acceptable exception to unity of command?
  Functional supervision
  Decentralization of authority
  The "end-run"
  Division of labor

Question 36 of 50

Which is an example of formal training?
  Company evolutions
  Instructor certification
  Street tests
  Manipulative skills practice

Question 37 of 50

During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
  Presentation
  Preparation
  Introduction
  Motivation

Question 38 of 50

In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
  Assessment
  Evaluation
  Demonstration
  Application

Question 39 of 50

Frequently used plans such as policies and procedures are __________ plans.
  Strategic
  Long-term
  Operational/administrative
  Standing

Question 40 of 50

In the five-step planning process, which step comes last?
  Authorize
  Evaluate
  Modify
  Summarize

Question 41 of 50

How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
  It limits the number of hours an employee can work in a week
  It requires that duty exchanges be permitted if it can be done without undue burden on the employer
  It limits the number of consecutive hours an employee can work
  It requires accurate records of hours worked by each employee

Question 42 of 50

Organized labor unions developed during the __________.
  Great Depression
  Reconstruction Period
  Industrial Revolution
  Roaring Twenties

Question 43 of 50

Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
  National Industrial Recovery Act
  Wagner-Connery Act
  Taft-Hartley Act
  Landrum-Griffin Act

Question 44 of 50

Which act gave workers the right to decline to join a union?
  National Labor Relations Reform Act
  Landrum-Griffin Act
  Yoell-Fairbanks Act
  Taft-Hartley Act

Question 45 of 50

Which is the best definition for demographics?
  Statistical categorization of a population into groups
  The study of the influence of environment and genetics
  Analysis of socialization and behavior within distinct population groups
  Social identification based on heritage, race, ethnicity or religion

Question 46 of 50

In Canada, which region is the largest source of immigrants over the last 50 year?
  Europe
  Asia
  South America
  Africa

Question 47 of 50

Which statement about community relations is the most correct?
  The community should be regarded as a whole rather than as a collection of unique subgroups
  Demographic composition should have not influence on the creation and implementation of policy
  Service can be improved through familiarity with each group within the community
  Generic public safety education programs are designed to meet the needs of disparate demographic groups

Question 48 of 50

A company officer's greatest contribution to a productive management information system is to provide __________.
  Accurate data input
  Hard copies and backups
  Accessibility and training
  Timely submission of reports

Question 49 of 50

Maintenance performed to restore functionality is categorized as __________.
  Corrective
  Scheduled
  Service
  Recurring

Question 50 of 50

Which part of a computer is the heart of the system?
  Central processing unit
  Random access memory
  I/O system
  Disk drive

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