Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Taking the job too seriously
  Alienating his friends
  Developing a superior attitude
  Acting as a parent figure

Question 2 of 50

Internal expectations come from within the __________.
  Peer group
  Organization
  Informal group
  Individual

Question 3 of 50

Which skill is the most difficult to learn?
  Leadership
  Direction
  Management
  Supervision

Question 4 of 50

Which basic leadership style is best suited for fireground operations?
  Centralized
  Autocratic
  Two-dimensional
  Democratic

Question 5 of 50

What are the two elements of the two-dimensional leadership style?
  Path, goal
  Group, individual
  Process, production
  Task, people

Question 6 of 50

Which problem is typically associated with the leadership-continuum theory?
  It reduces complex situations into a simple two-dimensional formula
  It produces a work culture that values predictability and resists change
  It is susceptible to overemphasis of external factors, such as political or social forces
  It tends to lead to selection of a laissez-faire style

Question 7 of 50

A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
  Administration
  Leadership
  Management
  Supervising

Question 8 of 50

In order for an objective to be effective, it must be __________.
  Measurable
  General
  Flexible
  Scalable

Question 9 of 50

What is the best defense against groupthink?
  Diversity among group members
  Trust among group members
  A strong sense of team identity
  Strong group leadership

Question 10 of 50

From which ancient civilization did the concepts of logic and ethics emerge?
  Etruscan
  Greece
  Sumer
  Egypt

Question 11 of 50

A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
  Straw man
  Red herring
  Hasty generalization
  Non sequitur

Question 12 of 50

Which is one of the basic elements of decision assessment?
  Do I have enough data to make an informed decision?
  Is the decision programmed or exceptional?
  What means of evaluation is available?
  What modes of implementation are available?

Question 13 of 50

What is the basic law of the land?
  Case
  Common
  Constitutional
  Natural

Question 14 of 50

A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
  Procedural
  Case
  Administrative
  Substantive

Question 15 of 50

Which type of law deals with the rights and responsibilities of a person toward society?
  Tortious
  Judicial
  Civil
  Criminal

Question 16 of 50

Which factor is the most difficult to establish in most tort cases?
  Damages
  Causation
  Breach of duty
  Duty to act

Question 17 of 50

There are _____ basic elements of interpersonal communication.
  3
  6
  5
  4

Question 18 of 50

IFSTA lists five general purposes for interpersonal communication. Which is one of them?
  Learning
  Interpretation
  Information
  Discussion

Question 19 of 50

What distinguishes oral communication from interpersonal communication?
  The basic communication model applies only to interpersonal communication, not to oral communication
  Oral communication is presented to a group; interpersonal communication is between individuals
  Oral communication is to large groups; interpersonal communication is to small groups
  The concept of feedback applies only to interpersonal communication, not to oral communication

Question 20 of 50

Which is an example of interference in the speech communication process?
  Use of condescending language
  Noise from compressors, engines, phones, etc.
  Over-dependence on visual aids
  Resistance of the audience to the message

Question 21 of 50

A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
  Instructional
  Complex
  Topical
  Informative

Question 22 of 50

What must you do first before beginning work on a document?
  Organize your ideas
  Decide on the content
  Draft an introductory statement
  Determine who your audience is

Question 23 of 50

Which statement about a memo is correct?
  It should address Who, What, When, Where and Why
  It is typically used for communication both within and outside of the organization
  It provides a detailed, formal description of agency direction or policy
  It should be distributed in hard-copy document

Question 24 of 50

A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
  Document brief
  Executive summary
  Content synopsis
  Summary outline

Question 25 of 50

Abraham Maslow developed the theory of __________.
  Customer service
  Hierarchy of needs
  Informal group influence
  Participatory management

Question 26 of 50

Which finding is the most typical result of the interview method of receiving customer feedback?
  Objective data
  Rule by minority
  Management by consensus
  Early indications of trends

Question 27 of 50

Procedures are most closely related to __________.
  Policies
  Directives
  Orders
  Strategy

Question 28 of 50

Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
  Performance
  Program
  Line-item
  Zero-base

Question 29 of 50

Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
  35
  25
  40
  30

Question 30 of 50

Which is one of the Everyone Goes Home Life Safety Initiatives?
  Fight fire aggressively but plan for safety first
  A mandatory rest period following full consumption of a single SCBA cylinder
  Plan for the worst- hoping for the best is not a plan
  Develop and implement nationally recognized medical and physical fitness standards

Question 31 of 50

Which NFPA standard covers infection control programs?
  1021
  1600
  1581
  1500

Question 32 of 50

In some areas, the head of the fire department has the title of _____________.
  Commander
  Administrator
  Supervisor
  Commissioner

Question 33 of 50

A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
  Decentralized authority
  Unified command
  Functional supervision
  Division of labor

Question 34 of 50

An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
  Unity of command
  Division of labor
  Span of control
  Chain of command

Question 35 of 50

Which is considered an acceptable exception to unity of command?
  Decentralization of authority
  Division of labor
  Functional supervision
  The "end-run"

Question 36 of 50

Which is an example of formal training?
  Company evolutions
  Manipulative skills practice
  Street tests
  Instructor certification

Question 37 of 50

During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
  Introduction
  Motivation
  Presentation
  Preparation

Question 38 of 50

In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
  Evaluation
  Demonstration
  Application
  Assessment

Question 39 of 50

Frequently used plans such as policies and procedures are __________ plans.
  Long-term
  Strategic
  Operational/administrative
  Standing

Question 40 of 50

In the five-step planning process, which step comes last?
  Modify
  Summarize
  Evaluate
  Authorize

Question 41 of 50

How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
  It limits the number of consecutive hours an employee can work
  It requires accurate records of hours worked by each employee
  It limits the number of hours an employee can work in a week
  It requires that duty exchanges be permitted if it can be done without undue burden on the employer

Question 42 of 50

Organized labor unions developed during the __________.
  Roaring Twenties
  Great Depression
  Reconstruction Period
  Industrial Revolution

Question 43 of 50

Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
  Taft-Hartley Act
  National Industrial Recovery Act
  Wagner-Connery Act
  Landrum-Griffin Act

Question 44 of 50

Which act gave workers the right to decline to join a union?
  National Labor Relations Reform Act
  Yoell-Fairbanks Act
  Taft-Hartley Act
  Landrum-Griffin Act

Question 45 of 50

Which is the best definition for demographics?
  Statistical categorization of a population into groups
  The study of the influence of environment and genetics
  Social identification based on heritage, race, ethnicity or religion
  Analysis of socialization and behavior within distinct population groups

Question 46 of 50

In Canada, which region is the largest source of immigrants over the last 50 year?
  Europe
  South America
  Africa
  Asia

Question 47 of 50

Which statement about community relations is the most correct?
  The community should be regarded as a whole rather than as a collection of unique subgroups
  Service can be improved through familiarity with each group within the community
  Generic public safety education programs are designed to meet the needs of disparate demographic groups
  Demographic composition should have not influence on the creation and implementation of policy

Question 48 of 50

A company officer's greatest contribution to a productive management information system is to provide __________.
  Hard copies and backups
  Timely submission of reports
  Accessibility and training
  Accurate data input

Question 49 of 50

Maintenance performed to restore functionality is categorized as __________.
  Service
  Recurring
  Scheduled
  Corrective

Question 50 of 50

Which part of a computer is the heart of the system?
  Central processing unit
  Random access memory
  Disk drive
  I/O system

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