A new company officer should be careful to avoid __________.
Developing a superior attitude
Taking the job too seriously
Acting as a parent figure
Alienating his friends
Question 2
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50
Internal expectations come from within the __________.
Informal group
Peer group
Organization
Individual
Question 3
of
50
Which skill is the most difficult to learn?
Direction
Supervision
Management
Leadership
Question 4
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50
Which basic leadership style is best suited for fireground operations?
Autocratic
Centralized
Democratic
Two-dimensional
Question 5
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50
What are the two elements of the two-dimensional leadership style?
Path, goal
Group, individual
Task, people
Process, production
Question 6
of
50
Which problem is typically associated with the leadership-continuum theory?
It produces a work culture that values predictability and resists change
It reduces complex situations into a simple two-dimensional formula
It tends to lead to selection of a laissez-faire style
It is susceptible to overemphasis of external factors, such as political or social forces
Question 7
of
50
A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
Leadership
Administration
Supervising
Management
Question 8
of
50
In order for an objective to be effective, it must be __________.
Measurable
General
Scalable
Flexible
Question 9
of
50
What is the best defense against groupthink?
Diversity among group members
A strong sense of team identity
Trust among group members
Strong group leadership
Question 10
of
50
From which ancient civilization did the concepts of logic and ethics emerge?
Greece
Sumer
Egypt
Etruscan
Question 11
of
50
A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
Hasty generalization
Non sequitur
Red herring
Straw man
Question 12
of
50
Which is one of the basic elements of decision assessment?
Do I have enough data to make an informed decision?
What means of evaluation is available?
Is the decision programmed or exceptional?
What modes of implementation are available?
Question 13
of
50
What is the basic law of the land?
Constitutional
Case
Natural
Common
Question 14
of
50
A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
Substantive
Administrative
Procedural
Case
Question 15
of
50
Which type of law deals with the rights and responsibilities of a person toward society?
Civil
Judicial
Tortious
Criminal
Question 16
of
50
Which factor is the most difficult to establish in most tort cases?
Causation
Breach of duty
Damages
Duty to act
Question 17
of
50
There are _____ basic elements of interpersonal communication.
6
4
5
3
Question 18
of
50
IFSTA lists five general purposes for interpersonal communication. Which is one of them?
Interpretation
Information
Learning
Discussion
Question 19
of
50
What distinguishes oral communication from interpersonal communication?
Oral communication is to large groups; interpersonal communication is to small groups
Oral communication is presented to a group; interpersonal communication is between individuals
The basic communication model applies only to interpersonal communication, not to oral communication
The concept of feedback applies only to interpersonal communication, not to oral communication
Question 20
of
50
Which is an example of interference in the speech communication process?
Noise from compressors, engines, phones, etc.
Resistance of the audience to the message
Use of condescending language
Over-dependence on visual aids
Question 21
of
50
A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
Complex
Informative
Topical
Instructional
Question 22
of
50
What must you do first before beginning work on a document?
Organize your ideas
Determine who your audience is
Decide on the content
Draft an introductory statement
Question 23
of
50
Which statement about a memo is correct?
It provides a detailed, formal description of agency direction or policy
It should address Who, What, When, Where and Why
It should be distributed in hard-copy document
It is typically used for communication both within and outside of the organization
Question 24
of
50
A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
Summary outline
Content synopsis
Executive summary
Document brief
Question 25
of
50
Abraham Maslow developed the theory of __________.
Customer service
Participatory management
Informal group influence
Hierarchy of needs
Question 26
of
50
Which finding is the most typical result of the interview method of receiving customer feedback?
Early indications of trends
Objective data
Management by consensus
Rule by minority
Question 27
of
50
Procedures are most closely related to __________.
Orders
Directives
Policies
Strategy
Question 28
of
50
Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
Zero-base
Performance
Line-item
Program
Question 29
of
50
Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
25
35
40
30
Question 30
of
50
Which is one of the Everyone Goes Home Life Safety Initiatives?
Fight fire aggressively but plan for safety first
A mandatory rest period following full consumption of a single SCBA cylinder
Develop and implement nationally recognized medical and physical fitness standards
Plan for the worst- hoping for the best is not a plan
Question 31
of
50
Which NFPA standard covers infection control programs?
1600
1581
1021
1500
Question 32
of
50
In some areas, the head of the fire department has the title of _____________.
Commissioner
Commander
Administrator
Supervisor
Question 33
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Unified command
Decentralized authority
Division of labor
Functional supervision
Question 34
of
50
An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
Division of labor
Chain of command
Span of control
Unity of command
Question 35
of
50
Which is considered an acceptable exception to unity of command?
The "end-run"
Decentralization of authority
Functional supervision
Division of labor
Question 36
of
50
Which is an example of formal training?
Manipulative skills practice
Street tests
Company evolutions
Instructor certification
Question 37
of
50
During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
Introduction
Motivation
Presentation
Preparation
Question 38
of
50
In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
Assessment
Application
Demonstration
Evaluation
Question 39
of
50
Frequently used plans such as policies and procedures are __________ plans.
Standing
Long-term
Strategic
Operational/administrative
Question 40
of
50
In the five-step planning process, which step comes last?
Summarize
Authorize
Modify
Evaluate
Question 41
of
50
How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
It limits the number of hours an employee can work in a week
It requires that duty exchanges be permitted if it can be done without undue burden on the employer
It requires accurate records of hours worked by each employee
It limits the number of consecutive hours an employee can work
Question 42
of
50
Organized labor unions developed during the __________.
Reconstruction Period
Industrial Revolution
Roaring Twenties
Great Depression
Question 43
of
50
Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
Landrum-Griffin Act
National Industrial Recovery Act
Wagner-Connery Act
Taft-Hartley Act
Question 44
of
50
Which act gave workers the right to decline to join a union?
Taft-Hartley Act
National Labor Relations Reform Act
Yoell-Fairbanks Act
Landrum-Griffin Act
Question 45
of
50
Which is the best definition for demographics?
The study of the influence of environment and genetics
Analysis of socialization and behavior within distinct population groups
Statistical categorization of a population into groups
Social identification based on heritage, race, ethnicity or religion
Question 46
of
50
In Canada, which region is the largest source of immigrants over the last 50 year?
South America
Asia
Europe
Africa
Question 47
of
50
Which statement about community relations is the most correct?
Demographic composition should have not influence on the creation and implementation of policy
The community should be regarded as a whole rather than as a collection of unique subgroups
Generic public safety education programs are designed to meet the needs of disparate demographic groups
Service can be improved through familiarity with each group within the community
Question 48
of
50
A company officer's greatest contribution to a productive management information system is to provide __________.
Hard copies and backups
Timely submission of reports
Accurate data input
Accessibility and training
Question 49
of
50
Maintenance performed to restore functionality is categorized as __________.
Scheduled
Service
Recurring
Corrective
Question 50
of
50
Which part of a computer is the heart of the system?