Company Officer, 4th Ed. Exam Prep
A new company officer should be careful to avoid __________.
Alienating his friends
Taking the job too seriously
Acting as a parent figure
Developing a superior attitude
Internal expectations come from within the __________.
Which skill is the most difficult to learn?
Which basic leadership style is best suited for fireground operations?
What are the two elements of the two-dimensional leadership style?
Which problem is typically associated with the leadership-continuum theory?
It is susceptible to overemphasis of external factors, such as political or social forces
It tends to lead to selection of a laissez-faire style
It produces a work culture that values predictability and resists change
It reduces complex situations into a simple two-dimensional formula
A company officer possesses strong character and personality traits that motivate subordinates. What term does this most closely define?
In order for an objective to be effective, it must be __________.
What is the best defense against groupthink?
Strong group leadership
Diversity among group members
Trust among group members
A strong sense of team identity
From which ancient civilization did the concepts of logic and ethics emerge?
A firefighter states, "The entire population of the old downtown district are system abusers". Which logical fallacy is this?
Which is one of the basic elements of decision assessment?
What means of evaluation is available?
Do I have enough data to make an informed decision?
Is the decision programmed or exceptional?
What modes of implementation are available?
What is the basic law of the land?
A local ordinance requiring the installation of smoke detectors in hotel rooms is an example of __________ law.
Which type of law deals with the rights and responsibilities of a person toward society?
Which factor is the most difficult to establish in most tort cases?
Duty to act
Breach of duty
There are _____ basic elements of interpersonal communication.
IFSTA lists five general purposes for interpersonal communication. Which is one of them?
What distinguishes oral communication from interpersonal communication?
The concept of feedback applies only to interpersonal communication, not to oral communication
Oral communication is to large groups; interpersonal communication is to small groups
The basic communication model applies only to interpersonal communication, not to oral communication
Oral communication is presented to a group; interpersonal communication is between individuals
Which is an example of interference in the speech communication process?
Noise from compressors, engines, phones, etc.
Over-dependence on visual aids
Use of condescending language
Resistance of the audience to the message
A manufacturer's representative is demonstrating the procedure for use of the pump on a newly purchased engine. This is an example of which formal speech type?
What must you do first before beginning work on a document?
Determine who your audience is
Draft an introductory statement
Decide on the content
Organize your ideas
Which statement about a memo is correct?
It is typically used for communication both within and outside of the organization
It should address Who, What, When, Where and Why
It provides a detailed, formal description of agency direction or policy
It should be distributed in hard-copy document
A(n) ___________ allows readers to understand the essential points of a document without having to read the entire document.
Abraham Maslow developed the theory of __________.
Hierarchy of needs
Informal group influence
Which finding is the most typical result of the interview method of receiving customer feedback?
Rule by minority
Early indications of trends
Management by consensus
Procedures are most closely related to __________.
Which budget system requires justification and cost/benefit analysis for each item for every budget cycle?
Stress-related heart attack accounted for about _____ percent of line-of-duty-deaths in 2005.
Which is one of the Everyone Goes Home Life Safety Initiatives?
A mandatory rest period following full consumption of a single SCBA cylinder
Fight fire aggressively but plan for safety first
Develop and implement nationally recognized medical and physical fitness standards
Plan for the worst- hoping for the best is not a plan
Which NFPA standard covers infection control programs?
In some areas, the head of the fire department has the title of _____________.
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Division of labor
An employee is playing one boss against another boss which allowshim to get away with doing very little work. Which organizationalprinciple has been violated?
Division of labor
Span of control
Chain of command
Unity of command
Which is considered an acceptable exception to unity of command?
Decentralization of authority
Division of labor
Which is an example of formal training?
Manipulative skills practice
During the __________ step of the four-step method of instruction, the instructor conveys to the students why the information to be taught is important to them.
In which step of the four-step method of instruction does the student demonstrate that he/she can meet the requirements of the behavioral objectives?
Frequently used plans such as policies and procedures are __________ plans.
In the five-step planning process, which step comes last?
How does the Fair Labor Standards Act affect duty exchanges (shift trades)?
It requires accurate records of hours worked by each employee
It limits the number of consecutive hours an employee can work
It requires that duty exchanges be permitted if it can be done without undue burden on the employer
It limits the number of hours an employee can work in a week
Organized labor unions developed during the __________.
Which act, which guaranteed unions the right to collective bargaining, was struck down as unconstitutional by the Supreme Court?
National Industrial Recovery Act
Which act gave workers the right to decline to join a union?
National Labor Relations Reform Act
Which is the best definition for demographics?
The study of the influence of environment and genetics
Social identification based on heritage, race, ethnicity or religion
Analysis of socialization and behavior within distinct population groups
Statistical categorization of a population into groups
In Canada, which region is the largest source of immigrants over the last 50 year?
Which statement about community relations is the most correct?
Service can be improved through familiarity with each group within the community
Demographic composition should have not influence on the creation and implementation of policy
Generic public safety education programs are designed to meet the needs of disparate demographic groups
The community should be regarded as a whole rather than as a collection of unique subgroups
A company officer's greatest contribution to a productive management information system is to provide __________.
Hard copies and backups
Timely submission of reports
Accurate data input
Accessibility and training
Maintenance performed to restore functionality is categorized as __________.
Which part of a computer is the heart of the system?
Central processing unit
Random access memory