Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Taking the job too seriously
  Acting as a parent figure
  Alienating his friends
  Developing a superior attitude

Question 2 of 50

Which term best summarizes the supervisory role of the company officer?
  Manager
  Parent
  Teacher
  Coach

Question 3 of 50

A company officer should be careful to avoid __________.
  Representing agency administrators to line personnel
  Taking actions involving high risk and low potential benefit
  Applying ethical principles to decision making
  Representing line personnel to agency administrators

Question 4 of 50

You are responsible for implementing a new policy regulating acceptable dress while in quarters. The policy is not popular with your crew and they make you aware of their opinions in no uncertain terms. How should you respond to them?
  Be open and truthful about your own feelings regarding the policy
  State that the matter is not open for discussion and that they are expected to comply
  State that you agree with their complaints but that compliance is not optional
  Explain the reasons for the policy and what is expected of them

Question 5 of 50

Members of the fire department should regard everyone they encounter as __________.
  Clients
  Consumers
  Taxpayers
  Neighbors

Question 6 of 50

Members of the fire department should regard their organization as __________-oriented.
  Service
  Results
  Action
  Product

Question 7 of 50

The majority of challenges a new company officer will encounter are __________ in nature.
  Supervisory
  Managerial
  Interpersonal
  Organizational

Question 8 of 50

A task-oriented form of supervision is the most appropriate in which situation?
  Counseling an employee about lax work habits
  Operating at the scene of a vehicle accident
  Assigning responsibilities for station maintenance
  Scheduling the day's activities and events

Question 9 of 50

In the Incident Command System, under what conditions would a lower-ranking person assume command from a higher-ranking person?
  The higher-ranking person needs relief
  The lower-ranking person is more qualified
  There are no situations when this is appropriate
  The incident is escalating

Question 10 of 50

You've been recently promoted to the position of company officer. Which attitude will provide you with the greatest success?
  Rank has its privileges
  I'm going to rebuild this unit from the ground up
  I won't let promotion change my relationship with my friends
  I will need to use different leadership techniques with different people

Question 11 of 50

Which statement is a correct approach in dealing with subordinates?
  Share confidential information only with those you can trust
  Do not be reluctant to remind them that you are in charge
  Be willing to acknowledge your own mistakes and failures
  Be willing to acknowledge the shortcomings of the organization

Question 12 of 50

Which statement is correct?
  Do not single out a subordinate for praise in front of his peers
  Do not publicly discipline or criticize a subordinate
  Do not permit subordinates to criticize or offer suggestions to you privately or publicly
  Do not permit yourself to be publicly criticized by anyone

Question 13 of 50

Internal expectations come from within the __________.
  Individual
  Peer group
  Informal group
  Organization

Question 14 of 50

A company officer realizes that he lacks command presence. How should he address this problem?
  Be aware of the situation and try to work around it
  Delegate the function to others
  Avoid situations that will expose the problem
  Work and train to improve his performance

Question 15 of 50

When seeking compliance of subordinates, which is the method of last resort?
  Consistently employ good interpersonal skills
  Use your rank to require compliance
  Use the appropriate leadership style for the situation
  Explain the rationale and benefits of compliance

Question 16 of 50

A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?
  Start tight, then go light
  Build the house one brick at a time
  Easy does it
  Gradually raise the bar

Question 17 of 50

Which NFPA standard addresses professional qualifications for fire officers?
  1500
  1901
  1021
  1581

Question 18 of 50

According to the NFPA, which item is part of a Level I company officer's duties?
  Divisional fiscal administration and budget preparation
  Project conception, design and implementation
  Fair and efficient administration of agency policies and procedures
  Hiring, evaluation, promotion and dismissal of personnel

Question 19 of 50

Which statement is the best description of the company officer's responsibility regarding fire and life safety educational programs?
  He must be able to make effective presentations to members of the community
  He is responsible for forwarding these activities to the appropriate division of the agency
  His involvement in these types of programs is generally minimal
  He is responsible for delegating these activities to a capable subordinate

Question 20 of 50

When operating at a terrorist/criminal incident, a company officer should place special emphasis on _________.
  Collection and preservation of evidence samples
  Detaining possible suspects
  Maintaining span of control
  Scene and evidence security

Question 21 of 50

In general, what is the most important responsibility of the company officer regarding fire investigation?
  Collection of evidence
  Observation of suspicious circumstances
  Preservation of evidence
  Determination of cause

Question 22 of 50

The NFPA has established standards for _____ levels of fire officer.
  2
  5
  4
  3

Question 23 of 50

According to the NFPA, which item is a Level II officer responsibility?
  Develop an incident action plan
  Develop pre-incident plans
  Develop an incident safety plan
  Manage interagency coordination at an incident

Question 24 of 50

Which skill is the most difficult to learn?
  Management
  Direction
  Supervision
  Leadership

Question 25 of 50

Which skill applies to primarily to projects and programs?
  Direction
  Leadership
  Management
  Supervision

Question 26 of 50

Which skill is most closely associated with personality and character?
  Management
  Leadership
  Direction
  Supervision

Question 27 of 50

A leader gives orders with little or no feedback from subordinates. Which basic leadership style is this?
  Democratic
  Autocratic
  Charismatic
  Theory Y

Question 28 of 50

A company officer is giving commands at an emergency scene and the crew members immediately carry them out. What basic leadership style is this?
  Theory Z
  Single-issue
  Charismatic
  Autocratic

Question 29 of 50

Which basic leadership style is best suited for fireground operations?
  Autocratic
  Centralized
  Democratic
  Two-dimensional

Question 30 of 50

In which basic leadership style do the employees participate in the decision making process?
  Centralized
  Transformational
  Two-dimensional
  Democratic

Question 31 of 50

There are _____ basic leadership styles.
  4
  5
  2
  3

Question 32 of 50

Each of the following is one of the basic leadership styles EXCEPT ONE. CHOOSE THE EXCEPTION.
  Situational
  Democratic
  Laissez-faire
  Autocratic

Question 33 of 50

The dominant use of the __________ leadership style may result in loss of respect for the leader and challenges to his authority.
  Situational
  Laissez-faire
  Democratic
  Autocratic

Question 34 of 50

What are the two elements of the two-dimensional leadership style?
  Process, production
  Path, goal
  Group, individual
  Task, people

Question 35 of 50

In which contemporary leadership style does the organization take on the personality of its leader to the greatest extent?
  Visionary
  Transformational
  Symbolic
  Charismatic

Question 36 of 50

Which contemporary leadership style is characterized by constant innovation and change?
  Visionary
  Transactional
  Transformational
  Contingency

Question 37 of 50

The basis of the __________ leadership theory is that there is no single leadership style that is best for every situation.
  Three-dimensional
  Transformational
  Contextual
  Contingency

Question 38 of 50

Which contemporary leadership style is characterized by rewards for good work?
  Transactional
  Transformational
  Contingency
  Path-goal

Question 39 of 50

Which problem is most commonly associated with the symbolic leadership style?
  Lack of participation from subordinates
  Reluctance of subordinates to question leaders
  Resistance to change
  Organization driven by leader's personality

Question 40 of 50

Who is the originator of the theory of management styles X and Y?
  William Ouchi
  Victor Vroom
  Douglas McGregor
  Bertram Raven

Question 41 of 50

The Theory _____ leader believes that workers are lazy, avoid work and shun responsibility.
  Y
  X
  W
  Z

Question 42 of 50

The Theory _____ leader believes that workers are motivated, enjoy work, are self-directed, and seek responsibility.
  Z
  X
  Y
  W

Question 43 of 50

Leadership Theory _____ states that productivity depends on involved workers and that workers can be trusted to perform autonomously.
  Y
  X
  Z
  W

Question 44 of 50

Which problem is most commonly associated with the Theory Z leadership style?
  Poor quality of deliverables
  Lack of productivity
  Low employee commitment
  High resistance to change

Question 45 of 50

Who is the originator of the term "Theory Z leadership"?
  Robert House
  William Ouchi
  John French
  Douglas McGregor

Question 46 of 50

Which statement about a Theory Z organization is the most correct?
  It engenders a high level of commitment and productivity from workers
  It focuses on continuous innovation and adaptation
  It promotes a clear distinction between work and social life
  It emphasizes a structured organizational culture over individual autonomy

Question 47 of 50

Which description of a Theory Y manager is the most correct?
  Believes that productivity is enhanced by close supervision of workers
  Believes workers can regard work as a natural, rewarding aspect of life
  Enhances productivity through coercive means
  Believes workers are self-motivated regardless of their work environment

Question 48 of 50

Which description of a Theory X manager is the most correct?
  Believes workers prefer to be closely supervised
  Believes workers are self-motivated
  Feels workers naturally tend to support organizational goals
  Is more concerned with people than with production

Question 49 of 50

Who is the originator Total Quality Management?
  William Ouchi
  W. E. Deming
  Douglas McGregor
  Peter Drucker

Question 50 of 50

The steps "Tell, Sell, Consult, Share" are components of which management theory?
  Management by objectives
  Results-based
  Leadership-continuum
  Path-goal

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