Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Acting as a parent figure
  Developing a superior attitude
  Alienating his friends
  Taking the job too seriously

Question 2 of 50

Which term best summarizes the supervisory role of the company officer?
  Teacher
  Manager
  Coach
  Parent

Question 3 of 50

A company officer should be careful to avoid __________.
  Representing agency administrators to line personnel
  Taking actions involving high risk and low potential benefit
  Representing line personnel to agency administrators
  Applying ethical principles to decision making

Question 4 of 50

You are responsible for implementing a new policy regulating acceptable dress while in quarters. The policy is not popular with your crew and they make you aware of their opinions in no uncertain terms. How should you respond to them?
  State that the matter is not open for discussion and that they are expected to comply
  State that you agree with their complaints but that compliance is not optional
  Be open and truthful about your own feelings regarding the policy
  Explain the reasons for the policy and what is expected of them

Question 5 of 50

Members of the fire department should regard everyone they encounter as __________.
  Taxpayers
  Neighbors
  Consumers
  Clients

Question 6 of 50

Members of the fire department should regard their organization as __________-oriented.
  Product
  Action
  Results
  Service

Question 7 of 50

The majority of challenges a new company officer will encounter are __________ in nature.
  Managerial
  Supervisory
  Organizational
  Interpersonal

Question 8 of 50

A task-oriented form of supervision is the most appropriate in which situation?
  Counseling an employee about lax work habits
  Assigning responsibilities for station maintenance
  Operating at the scene of a vehicle accident
  Scheduling the day's activities and events

Question 9 of 50

In the Incident Command System, under what conditions would a lower-ranking person assume command from a higher-ranking person?
  The lower-ranking person is more qualified
  The higher-ranking person needs relief
  There are no situations when this is appropriate
  The incident is escalating

Question 10 of 50

You've been recently promoted to the position of company officer. Which attitude will provide you with the greatest success?
  I won't let promotion change my relationship with my friends
  I will need to use different leadership techniques with different people
  I'm going to rebuild this unit from the ground up
  Rank has its privileges

Question 11 of 50

Which statement is a correct approach in dealing with subordinates?
  Be willing to acknowledge your own mistakes and failures
  Do not be reluctant to remind them that you are in charge
  Be willing to acknowledge the shortcomings of the organization
  Share confidential information only with those you can trust

Question 12 of 50

Which statement is correct?
  Do not single out a subordinate for praise in front of his peers
  Do not permit subordinates to criticize or offer suggestions to you privately or publicly
  Do not permit yourself to be publicly criticized by anyone
  Do not publicly discipline or criticize a subordinate

Question 13 of 50

Internal expectations come from within the __________.
  Informal group
  Peer group
  Organization
  Individual

Question 14 of 50

A company officer realizes that he lacks command presence. How should he address this problem?
  Be aware of the situation and try to work around it
  Avoid situations that will expose the problem
  Work and train to improve his performance
  Delegate the function to others

Question 15 of 50

When seeking compliance of subordinates, which is the method of last resort?
  Use the appropriate leadership style for the situation
  Consistently employ good interpersonal skills
  Use your rank to require compliance
  Explain the rationale and benefits of compliance

Question 16 of 50

A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?
  Easy does it
  Build the house one brick at a time
  Start tight, then go light
  Gradually raise the bar

Question 17 of 50

Which NFPA standard addresses professional qualifications for fire officers?
  1021
  1581
  1901
  1500

Question 18 of 50

According to the NFPA, which item is part of a Level I company officer's duties?
  Project conception, design and implementation
  Fair and efficient administration of agency policies and procedures
  Hiring, evaluation, promotion and dismissal of personnel
  Divisional fiscal administration and budget preparation

Question 19 of 50

Which statement is the best description of the company officer's responsibility regarding fire and life safety educational programs?
  He must be able to make effective presentations to members of the community
  He is responsible for forwarding these activities to the appropriate division of the agency
  His involvement in these types of programs is generally minimal
  He is responsible for delegating these activities to a capable subordinate

Question 20 of 50

When operating at a terrorist/criminal incident, a company officer should place special emphasis on _________.
  Collection and preservation of evidence samples
  Detaining possible suspects
  Scene and evidence security
  Maintaining span of control

Question 21 of 50

In general, what is the most important responsibility of the company officer regarding fire investigation?
  Collection of evidence
  Observation of suspicious circumstances
  Preservation of evidence
  Determination of cause

Question 22 of 50

The NFPA has established standards for _____ levels of fire officer.
  3
  2
  5
  4

Question 23 of 50

According to the NFPA, which item is a Level II officer responsibility?
  Manage interagency coordination at an incident
  Develop pre-incident plans
  Develop an incident action plan
  Develop an incident safety plan

Question 24 of 50

Which skill is the most difficult to learn?
  Supervision
  Direction
  Management
  Leadership

Question 25 of 50

Which skill applies to primarily to projects and programs?
  Direction
  Management
  Supervision
  Leadership

Question 26 of 50

Which skill is most closely associated with personality and character?
  Management
  Direction
  Leadership
  Supervision

Question 27 of 50

A leader gives orders with little or no feedback from subordinates. Which basic leadership style is this?
  Theory Y
  Democratic
  Charismatic
  Autocratic

Question 28 of 50

A company officer is giving commands at an emergency scene and the crew members immediately carry them out. What basic leadership style is this?
  Single-issue
  Charismatic
  Autocratic
  Theory Z

Question 29 of 50

Which basic leadership style is best suited for fireground operations?
  Two-dimensional
  Centralized
  Autocratic
  Democratic

Question 30 of 50

In which basic leadership style do the employees participate in the decision making process?
  Centralized
  Two-dimensional
  Transformational
  Democratic

Question 31 of 50

There are _____ basic leadership styles.
  3
  4
  2
  5

Question 32 of 50

Each of the following is one of the basic leadership styles EXCEPT ONE. CHOOSE THE EXCEPTION.
  Autocratic
  Situational
  Laissez-faire
  Democratic

Question 33 of 50

The dominant use of the __________ leadership style may result in loss of respect for the leader and challenges to his authority.
  Autocratic
  Situational
  Laissez-faire
  Democratic

Question 34 of 50

What are the two elements of the two-dimensional leadership style?
  Task, people
  Path, goal
  Group, individual
  Process, production

Question 35 of 50

In which contemporary leadership style does the organization take on the personality of its leader to the greatest extent?
  Charismatic
  Symbolic
  Visionary
  Transformational

Question 36 of 50

Which contemporary leadership style is characterized by constant innovation and change?
  Transactional
  Contingency
  Visionary
  Transformational

Question 37 of 50

The basis of the __________ leadership theory is that there is no single leadership style that is best for every situation.
  Three-dimensional
  Transformational
  Contextual
  Contingency

Question 38 of 50

Which contemporary leadership style is characterized by rewards for good work?
  Path-goal
  Transformational
  Contingency
  Transactional

Question 39 of 50

Which problem is most commonly associated with the symbolic leadership style?
  Organization driven by leader's personality
  Reluctance of subordinates to question leaders
  Lack of participation from subordinates
  Resistance to change

Question 40 of 50

Who is the originator of the theory of management styles X and Y?
  Victor Vroom
  Douglas McGregor
  Bertram Raven
  William Ouchi

Question 41 of 50

The Theory _____ leader believes that workers are lazy, avoid work and shun responsibility.
  Y
  X
  W
  Z

Question 42 of 50

The Theory _____ leader believes that workers are motivated, enjoy work, are self-directed, and seek responsibility.
  W
  X
  Z
  Y

Question 43 of 50

Leadership Theory _____ states that productivity depends on involved workers and that workers can be trusted to perform autonomously.
  Y
  X
  W
  Z

Question 44 of 50

Which problem is most commonly associated with the Theory Z leadership style?
  Poor quality of deliverables
  Low employee commitment
  Lack of productivity
  High resistance to change

Question 45 of 50

Who is the originator of the term "Theory Z leadership"?
  William Ouchi
  John French
  Robert House
  Douglas McGregor

Question 46 of 50

Which statement about a Theory Z organization is the most correct?
  It focuses on continuous innovation and adaptation
  It emphasizes a structured organizational culture over individual autonomy
  It engenders a high level of commitment and productivity from workers
  It promotes a clear distinction between work and social life

Question 47 of 50

Which description of a Theory Y manager is the most correct?
  Believes workers are self-motivated regardless of their work environment
  Enhances productivity through coercive means
  Believes that productivity is enhanced by close supervision of workers
  Believes workers can regard work as a natural, rewarding aspect of life

Question 48 of 50

Which description of a Theory X manager is the most correct?
  Feels workers naturally tend to support organizational goals
  Believes workers are self-motivated
  Believes workers prefer to be closely supervised
  Is more concerned with people than with production

Question 49 of 50

Who is the originator Total Quality Management?
  W. E. Deming
  Peter Drucker
  William Ouchi
  Douglas McGregor

Question 50 of 50

The steps "Tell, Sell, Consult, Share" are components of which management theory?
  Leadership-continuum
  Management by objectives
  Path-goal
  Results-based

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