Company Officer, 4th Ed. Exam Prep Audit Quiz

Question 1 of 50

A new company officer should be careful to avoid __________.
  Acting as a parent figure
  Developing a superior attitude
  Alienating his friends
  Taking the job too seriously

Question 2 of 50

Which term best summarizes the supervisory role of the company officer?
  Teacher
  Manager
  Coach
  Parent

Question 3 of 50

A company officer should be careful to avoid __________.
  Representing agency administrators to line personnel
  Representing line personnel to agency administrators
  Applying ethical principles to decision making
  Taking actions involving high risk and low potential benefit

Question 4 of 50

You are responsible for implementing a new policy regulating acceptable dress while in quarters. The policy is not popular with your crew and they make you aware of their opinions in no uncertain terms. How should you respond to them?
  Explain the reasons for the policy and what is expected of them
  Be open and truthful about your own feelings regarding the policy
  State that you agree with their complaints but that compliance is not optional
  State that the matter is not open for discussion and that they are expected to comply

Question 5 of 50

Members of the fire department should regard everyone they encounter as __________.
  Neighbors
  Clients
  Taxpayers
  Consumers

Question 6 of 50

Members of the fire department should regard their organization as __________-oriented.
  Action
  Results
  Service
  Product

Question 7 of 50

The majority of challenges a new company officer will encounter are __________ in nature.
  Interpersonal
  Supervisory
  Managerial
  Organizational

Question 8 of 50

A task-oriented form of supervision is the most appropriate in which situation?
  Operating at the scene of a vehicle accident
  Counseling an employee about lax work habits
  Assigning responsibilities for station maintenance
  Scheduling the day's activities and events

Question 9 of 50

In the Incident Command System, under what conditions would a lower-ranking person assume command from a higher-ranking person?
  The lower-ranking person is more qualified
  The incident is escalating
  The higher-ranking person needs relief
  There are no situations when this is appropriate

Question 10 of 50

You've been recently promoted to the position of company officer. Which attitude will provide you with the greatest success?
  I will need to use different leadership techniques with different people
  I won't let promotion change my relationship with my friends
  Rank has its privileges
  I'm going to rebuild this unit from the ground up

Question 11 of 50

Which statement is a correct approach in dealing with subordinates?
  Be willing to acknowledge the shortcomings of the organization
  Be willing to acknowledge your own mistakes and failures
  Share confidential information only with those you can trust
  Do not be reluctant to remind them that you are in charge

Question 12 of 50

Which statement is correct?
  Do not single out a subordinate for praise in front of his peers
  Do not permit yourself to be publicly criticized by anyone
  Do not permit subordinates to criticize or offer suggestions to you privately or publicly
  Do not publicly discipline or criticize a subordinate

Question 13 of 50

Internal expectations come from within the __________.
  Peer group
  Individual
  Organization
  Informal group

Question 14 of 50

A company officer realizes that he lacks command presence. How should he address this problem?
  Work and train to improve his performance
  Avoid situations that will expose the problem
  Delegate the function to others
  Be aware of the situation and try to work around it

Question 15 of 50

When seeking compliance of subordinates, which is the method of last resort?
  Use the appropriate leadership style for the situation
  Consistently employ good interpersonal skills
  Explain the rationale and benefits of compliance
  Use your rank to require compliance

Question 16 of 50

A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?
  Build the house one brick at a time
  Start tight, then go light
  Easy does it
  Gradually raise the bar

Question 17 of 50

Which NFPA standard addresses professional qualifications for fire officers?
  1500
  1581
  1901
  1021

Question 18 of 50

According to the NFPA, which item is part of a Level I company officer's duties?
  Hiring, evaluation, promotion and dismissal of personnel
  Project conception, design and implementation
  Fair and efficient administration of agency policies and procedures
  Divisional fiscal administration and budget preparation

Question 19 of 50

Which statement is the best description of the company officer's responsibility regarding fire and life safety educational programs?
  His involvement in these types of programs is generally minimal
  He is responsible for delegating these activities to a capable subordinate
  He is responsible for forwarding these activities to the appropriate division of the agency
  He must be able to make effective presentations to members of the community

Question 20 of 50

When operating at a terrorist/criminal incident, a company officer should place special emphasis on _________.
  Collection and preservation of evidence samples
  Detaining possible suspects
  Maintaining span of control
  Scene and evidence security

Question 21 of 50

In general, what is the most important responsibility of the company officer regarding fire investigation?
  Determination of cause
  Collection of evidence
  Preservation of evidence
  Observation of suspicious circumstances

Question 22 of 50

The NFPA has established standards for _____ levels of fire officer.
  3
  5
  4
  2

Question 23 of 50

According to the NFPA, which item is a Level II officer responsibility?
  Develop an incident safety plan
  Develop an incident action plan
  Develop pre-incident plans
  Manage interagency coordination at an incident

Question 24 of 50

Which skill is the most difficult to learn?
  Supervision
  Leadership
  Direction
  Management

Question 25 of 50

Which skill applies to primarily to projects and programs?
  Supervision
  Management
  Direction
  Leadership

Question 26 of 50

Which skill is most closely associated with personality and character?
  Supervision
  Leadership
  Direction
  Management

Question 27 of 50

A leader gives orders with little or no feedback from subordinates. Which basic leadership style is this?
  Theory Y
  Democratic
  Autocratic
  Charismatic

Question 28 of 50

A company officer is giving commands at an emergency scene and the crew members immediately carry them out. What basic leadership style is this?
  Theory Z
  Charismatic
  Single-issue
  Autocratic

Question 29 of 50

Which basic leadership style is best suited for fireground operations?
  Democratic
  Centralized
  Two-dimensional
  Autocratic

Question 30 of 50

In which basic leadership style do the employees participate in the decision making process?
  Democratic
  Two-dimensional
  Centralized
  Transformational

Question 31 of 50

There are _____ basic leadership styles.
  3
  2
  5
  4

Question 32 of 50

Each of the following is one of the basic leadership styles EXCEPT ONE. CHOOSE THE EXCEPTION.
  Situational
  Laissez-faire
  Democratic
  Autocratic

Question 33 of 50

The dominant use of the __________ leadership style may result in loss of respect for the leader and challenges to his authority.
  Laissez-faire
  Situational
  Autocratic
  Democratic

Question 34 of 50

What are the two elements of the two-dimensional leadership style?
  Process, production
  Task, people
  Group, individual
  Path, goal

Question 35 of 50

In which contemporary leadership style does the organization take on the personality of its leader to the greatest extent?
  Charismatic
  Symbolic
  Visionary
  Transformational

Question 36 of 50

Which contemporary leadership style is characterized by constant innovation and change?
  Transformational
  Contingency
  Transactional
  Visionary

Question 37 of 50

The basis of the __________ leadership theory is that there is no single leadership style that is best for every situation.
  Three-dimensional
  Transformational
  Contextual
  Contingency

Question 38 of 50

Which contemporary leadership style is characterized by rewards for good work?
  Contingency
  Path-goal
  Transactional
  Transformational

Question 39 of 50

Which problem is most commonly associated with the symbolic leadership style?
  Organization driven by leader's personality
  Resistance to change
  Lack of participation from subordinates
  Reluctance of subordinates to question leaders

Question 40 of 50

Who is the originator of the theory of management styles X and Y?
  Douglas McGregor
  William Ouchi
  Bertram Raven
  Victor Vroom

Question 41 of 50

The Theory _____ leader believes that workers are lazy, avoid work and shun responsibility.
  X
  Y
  Z
  W

Question 42 of 50

The Theory _____ leader believes that workers are motivated, enjoy work, are self-directed, and seek responsibility.
  Y
  Z
  X
  W

Question 43 of 50

Leadership Theory _____ states that productivity depends on involved workers and that workers can be trusted to perform autonomously.
  Z
  Y
  W
  X

Question 44 of 50

Which problem is most commonly associated with the Theory Z leadership style?
  Lack of productivity
  Low employee commitment
  Poor quality of deliverables
  High resistance to change

Question 45 of 50

Who is the originator of the term "Theory Z leadership"?
  Robert House
  Douglas McGregor
  John French
  William Ouchi

Question 46 of 50

Which statement about a Theory Z organization is the most correct?
  It engenders a high level of commitment and productivity from workers
  It focuses on continuous innovation and adaptation
  It promotes a clear distinction between work and social life
  It emphasizes a structured organizational culture over individual autonomy

Question 47 of 50

Which description of a Theory Y manager is the most correct?
  Believes that productivity is enhanced by close supervision of workers
  Enhances productivity through coercive means
  Believes workers are self-motivated regardless of their work environment
  Believes workers can regard work as a natural, rewarding aspect of life

Question 48 of 50

Which description of a Theory X manager is the most correct?
  Believes workers prefer to be closely supervised
  Is more concerned with people than with production
  Believes workers are self-motivated
  Feels workers naturally tend to support organizational goals

Question 49 of 50

Who is the originator Total Quality Management?
  Douglas McGregor
  William Ouchi
  W. E. Deming
  Peter Drucker

Question 50 of 50

The steps "Tell, Sell, Consult, Share" are components of which management theory?
  Path-goal
  Management by objectives
  Leadership-continuum
  Results-based

NEXT