Company officers should consider the fire and emergency services organization to be __________-oriented.
Mission
Results
Task
Customer service
Question 2
of
50
According to the NFPA, which item is part of a Level I company officer's duties?
Hiring, evaluation, promotion and dismissal of personnel
Project conception, design and implementation
Efficient and equitable administration of agency policies and procedures
Divisional fiscal administration and budget preparation
Question 3
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Administrator
Supervisor
Commander
Question 4
of
50
What is the primary function of line personnel?
Supervision
Support the firefighters
Support staff personnel
Deliver services to the public
Question 5
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Centralized authority
Unified command
Concentrated authority
Executive authority
Question 6
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Divisional
Decentralized authority
Unified command
Delegated authority
Question 7
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Division of labor
Unified command
Decentralized authority
Functional supervision
Question 8
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Division of labor
Unity of command
Span of control
Functional supervision
Question 9
of
50
Which factor increases a supervisor's effective span of control?
Well-trained, experienced subordinates
Tasks that must be performed quickly
Crew members physically separated by distance
Responsibility for dissimilar tasks
Question 10
of
50
A managing fire officer is which IAFC professional development level?
II
I
III
IV
Question 11
of
50
Which leadership trait is defined as "providing support for others to succeed in accomplishing organizational and personal goals"?
Coaching
Interpersonal skills
Mentoring
Empowerment
Question 12
of
50
Directing and overseeing subordinates is __________.
Supervision
Management
Administration
Leadership
Question 13
of
50
Overseeing a public education program is an example of __________.
Administration
Supervision
Management
Leadership
Question 14
of
50
What is the process of helping a subordinate identify and resolve issues that are negatively affecting job performance?
Counseling
Mentoring
Empowering
Coaching
Question 15
of
50
The supervisor should pay special attention to which item during the performing phase of group development?
Clearly defining goals, objectives and tasks
Establishing a list of potential approaches/solutions
Developing a commonly held set of values
Maintaining a sense of team spirit among group members
Question 16
of
50
Plans for achieving a specific objective are __________ plans.
Contingency
Primary
Standing
Single-use
Question 17
of
50
In the five-step planning model, which step comes first?
Feedback
Define
Identify
Select
Question 18
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Feedback
Determine
Evaluate
Assess
Question 19
of
50
In the conflict resolution process, which step comes first?
Classify/identify the problem
Define/diagnose the problem
Appoint a mediator
Create a safe environment
Question 20
of
50
The forcing conflict management style would be the most appropriate for which situation?
The parties involved have little or no stake in the outcome
Maintaining good relations between parties of disparate interests is a high priority
A critically important issue with an unpopular final decision
There are no situations where this style is the most appropriate
Question 21
of
50
How many steps are there in the conflict resolution process?
3
4
6
5
Question 22
of
50
The communication model consists of _____ basic elements
4
7
5
3
Question 23
of
50
Which is one of the four most common forms of communication used in the fire service?
Formal
Instructional
Informal interpersonal
Individual
Question 24
of
50
Ignoring and minimizing distractions are essential to the _________ component of the listening process.
Mirroring
Attending
Responding
Understanding
Question 25
of
50
Which is one of the three types of formal speeches?
Interpersonal
Instructional
Inspirational
Ceremonial
Question 26
of
50
When transitioning between paragraphs, which phrase is used to show contrast or qualification?
In turn
Besides
However
As a result
Question 27
of
50
The second step in preparing a narrative report is to determine __________.
If similar documents exist
Who your audience is
The purpose of the report
The type of report you are making
Question 28
of
50
Which device will receive a voice or text message when the telecommunication center broadcasts a specific transmitter tone?
Telephony cable device
Pager
Radio alarm box
Line terminal with alarm
Question 29
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Control
Clarity
Command
Conciseness
Question 30
of
50
Delivery of quality services will best be enhanced by regarding citizens as __________.
Taxpayers
Neighbors
Customers
Clients
Question 31
of
50
There are _____ groups within a fire department's customer base.
3
5
4
2
Question 32
of
50
A written plan with detailed instructions about how to make a fire safety presentation at a school is an example of a(n) __________.
Policy
Directive
Order
Procedure
Question 33
of
50
Your chief has issued an order that is unpopular with line personnel. As a company officer, how should you respond?
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Find out why the order was issued and explain it based on that rationale
Express your opinion of the order with your company, but require them to comply regardless
Openly discuss the flaws and merits of the order with your company
Question 34
of
50
Which is one of the two types of budget?
Program
Capital
Performance
Matrix
Question 35
of
50
Examination of the budget request by the fire agency's administration is the __________.
Analysis
Internal review
Audit
Evaluation
Question 36
of
50
The majority of firefighter deaths are due to __________.
Vehicle accident
Cardiac arrest
Non-vehicular trauma
Exposure to products of combustion
Question 37
of
50
Weather factors are considered in which step of the operational risk management process?
Situational awareness
Decision point
Hazard assessment
Size-up
Question 38
of
50
Maximum survival time for civilian occupants in a structure fire under normal fire conditions is _____ minutes.
15
20
10
5
Question 39
of
50
What is the primary goal of the Fire/EMS Safety, Health and Survival Week?
Memorialize those who have fallen in the line of duty
Focus on safety, health and wellness-related training
Review the 16 Firefighter Life Safety Initiatives
Promote discussion of risk management in the selection of strategy and tactics
Question 40
of
50
Which is an example of an unsafe condition?
Improper lifting
Lack of situational awareness
Inclement weather
Speeding
Question 41
of
50
A step in the four-step method of instruction is __________.
Definition
Demonstration
Preparation
Participation
Question 42
of
50
What is the first step in the four-step method of instruction?
Introduction
Motivation
Preparation
Evaluation
Question 43
of
50
What is the third step in the four-step method of instruction?
Practice
Presentation
Evaluation
Application
Question 44
of
50
Demonstration and discussion of the information are parts of which step of the four-step method of instruction?
Evaluation
Discussion
Presentation
Lecture
Question 45
of
50
Which item distinguishes a complex evolution from a simple evolution?
The degree of hazard requires the appointment of a safety officer
Participants are required to rotate through various positions
Multiple units or agencies are involved
NIMS-ICS must be applied to the drill scenario
Question 46
of
50
Age, sex, marital status, and occupation are examples of __________ groups.
Primary
Reference
Heterogeneous
Demographic
Question 47
of
50
Legal authority to enter private property in order to conduct an inspection must be granted by __________.
State law
Local ordinance
Statutory law
Federal law
Question 48
of
50
Which construction type is distinguished by its lack of concealed spaces?
Noncombustible
Ordinary
Fire resistive
Heavy timber
Question 49
of
50
Which ICB construction type is known as a "1-hour building"?
II
III
I
V
Question 50
of
50
What is the highest concern when conducting a fire inspection?