Company officers should consider the fire and emergency services organization to be __________-oriented.
Customer service
Mission
Results
Task
Question 2
of
50
According to the NFPA, which item is part of a Level I company officer's duties?
Divisional fiscal administration and budget preparation
Hiring, evaluation, promotion and dismissal of personnel
Project conception, design and implementation
Efficient and equitable administration of agency policies and procedures
Question 3
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Supervisor
Commander
Administrator
Commissioner
Question 4
of
50
What is the primary function of line personnel?
Support staff personnel
Supervision
Deliver services to the public
Support the firefighters
Question 5
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Unified command
Centralized authority
Executive authority
Concentrated authority
Question 6
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Divisional
Delegated authority
Decentralized authority
Unified command
Question 7
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Unified command
Division of labor
Functional supervision
Decentralized authority
Question 8
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Span of control
Division of labor
Functional supervision
Unity of command
Question 9
of
50
Which factor increases a supervisor's effective span of control?
Well-trained, experienced subordinates
Crew members physically separated by distance
Tasks that must be performed quickly
Responsibility for dissimilar tasks
Question 10
of
50
A managing fire officer is which IAFC professional development level?
II
IV
I
III
Question 11
of
50
Which leadership trait is defined as "providing support for others to succeed in accomplishing organizational and personal goals"?
Coaching
Empowerment
Mentoring
Interpersonal skills
Question 12
of
50
Directing and overseeing subordinates is __________.
Supervision
Management
Leadership
Administration
Question 13
of
50
Overseeing a public education program is an example of __________.
Leadership
Administration
Management
Supervision
Question 14
of
50
What is the process of helping a subordinate identify and resolve issues that are negatively affecting job performance?
Coaching
Counseling
Mentoring
Empowering
Question 15
of
50
The supervisor should pay special attention to which item during the performing phase of group development?
Establishing a list of potential approaches/solutions
Maintaining a sense of team spirit among group members
Developing a commonly held set of values
Clearly defining goals, objectives and tasks
Question 16
of
50
Plans for achieving a specific objective are __________ plans.
Standing
Primary
Contingency
Single-use
Question 17
of
50
In the five-step planning model, which step comes first?
Select
Define
Feedback
Identify
Question 18
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Assess
Feedback
Evaluate
Determine
Question 19
of
50
In the conflict resolution process, which step comes first?
Define/diagnose the problem
Appoint a mediator
Classify/identify the problem
Create a safe environment
Question 20
of
50
The forcing conflict management style would be the most appropriate for which situation?
The parties involved have little or no stake in the outcome
A critically important issue with an unpopular final decision
There are no situations where this style is the most appropriate
Maintaining good relations between parties of disparate interests is a high priority
Question 21
of
50
How many steps are there in the conflict resolution process?
3
4
6
5
Question 22
of
50
The communication model consists of _____ basic elements
3
4
7
5
Question 23
of
50
Which is one of the four most common forms of communication used in the fire service?
Individual
Instructional
Formal
Informal interpersonal
Question 24
of
50
Ignoring and minimizing distractions are essential to the _________ component of the listening process.
Mirroring
Attending
Understanding
Responding
Question 25
of
50
Which is one of the three types of formal speeches?
Instructional
Ceremonial
Inspirational
Interpersonal
Question 26
of
50
When transitioning between paragraphs, which phrase is used to show contrast or qualification?
Besides
In turn
However
As a result
Question 27
of
50
The second step in preparing a narrative report is to determine __________.
The purpose of the report
The type of report you are making
If similar documents exist
Who your audience is
Question 28
of
50
Which device will receive a voice or text message when the telecommunication center broadcasts a specific transmitter tone?
Telephony cable device
Radio alarm box
Pager
Line terminal with alarm
Question 29
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Conciseness
Command
Clarity
Control
Question 30
of
50
Delivery of quality services will best be enhanced by regarding citizens as __________.
Clients
Taxpayers
Neighbors
Customers
Question 31
of
50
There are _____ groups within a fire department's customer base.
3
4
2
5
Question 32
of
50
A written plan with detailed instructions about how to make a fire safety presentation at a school is an example of a(n) __________.
Order
Procedure
Policy
Directive
Question 33
of
50
Your chief has issued an order that is unpopular with line personnel. As a company officer, how should you respond?
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Express your opinion of the order with your company, but require them to comply regardless
Find out why the order was issued and explain it based on that rationale
Openly discuss the flaws and merits of the order with your company
Question 34
of
50
Which is one of the two types of budget?
Capital
Program
Performance
Matrix
Question 35
of
50
Examination of the budget request by the fire agency's administration is the __________.
Evaluation
Analysis
Audit
Internal review
Question 36
of
50
The majority of firefighter deaths are due to __________.
Vehicle accident
Exposure to products of combustion
Cardiac arrest
Non-vehicular trauma
Question 37
of
50
Weather factors are considered in which step of the operational risk management process?
Size-up
Decision point
Hazard assessment
Situational awareness
Question 38
of
50
Maximum survival time for civilian occupants in a structure fire under normal fire conditions is _____ minutes.
10
20
5
15
Question 39
of
50
What is the primary goal of the Fire/EMS Safety, Health and Survival Week?
Memorialize those who have fallen in the line of duty
Focus on safety, health and wellness-related training
Promote discussion of risk management in the selection of strategy and tactics
Review the 16 Firefighter Life Safety Initiatives
Question 40
of
50
Which is an example of an unsafe condition?
Improper lifting
Speeding
Inclement weather
Lack of situational awareness
Question 41
of
50
A step in the four-step method of instruction is __________.
Definition
Participation
Demonstration
Preparation
Question 42
of
50
What is the first step in the four-step method of instruction?
Motivation
Preparation
Introduction
Evaluation
Question 43
of
50
What is the third step in the four-step method of instruction?
Practice
Application
Evaluation
Presentation
Question 44
of
50
Demonstration and discussion of the information are parts of which step of the four-step method of instruction?
Discussion
Lecture
Presentation
Evaluation
Question 45
of
50
Which item distinguishes a complex evolution from a simple evolution?
Participants are required to rotate through various positions
NIMS-ICS must be applied to the drill scenario
The degree of hazard requires the appointment of a safety officer
Multiple units or agencies are involved
Question 46
of
50
Age, sex, marital status, and occupation are examples of __________ groups.
Demographic
Heterogeneous
Reference
Primary
Question 47
of
50
Legal authority to enter private property in order to conduct an inspection must be granted by __________.
Federal law
Statutory law
Local ordinance
State law
Question 48
of
50
Which construction type is distinguished by its lack of concealed spaces?
Ordinary
Heavy timber
Fire resistive
Noncombustible
Question 49
of
50
Which ICB construction type is known as a "1-hour building"?
III
I
V
II
Question 50
of
50
What is the highest concern when conducting a fire inspection?