Company officers should consider the fire and emergency services organization to be __________-oriented.
Customer service
Results
Mission
Task
Question 2
of
50
According to the NFPA, which item is part of a Level I company officer's duties?
Project conception, design and implementation
Divisional fiscal administration and budget preparation
Efficient and equitable administration of agency policies and procedures
Hiring, evaluation, promotion and dismissal of personnel
Question 3
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commander
Administrator
Commissioner
Supervisor
Question 4
of
50
What is the primary function of line personnel?
Supervision
Support the firefighters
Support staff personnel
Deliver services to the public
Question 5
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Unified command
Centralized authority
Concentrated authority
Executive authority
Question 6
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Delegated authority
Decentralized authority
Unified command
Divisional
Question 7
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Functional supervision
Decentralized authority
Unified command
Division of labor
Question 8
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Division of labor
Functional supervision
Unity of command
Span of control
Question 9
of
50
Which factor increases a supervisor's effective span of control?
Tasks that must be performed quickly
Well-trained, experienced subordinates
Crew members physically separated by distance
Responsibility for dissimilar tasks
Question 10
of
50
A managing fire officer is which IAFC professional development level?
III
IV
I
II
Question 11
of
50
Which leadership trait is defined as "providing support for others to succeed in accomplishing organizational and personal goals"?
Coaching
Empowerment
Mentoring
Interpersonal skills
Question 12
of
50
Directing and overseeing subordinates is __________.
Leadership
Supervision
Management
Administration
Question 13
of
50
Overseeing a public education program is an example of __________.
Leadership
Supervision
Management
Administration
Question 14
of
50
What is the process of helping a subordinate identify and resolve issues that are negatively affecting job performance?
Empowering
Coaching
Counseling
Mentoring
Question 15
of
50
The supervisor should pay special attention to which item during the performing phase of group development?
Clearly defining goals, objectives and tasks
Maintaining a sense of team spirit among group members
Developing a commonly held set of values
Establishing a list of potential approaches/solutions
Question 16
of
50
Plans for achieving a specific objective are __________ plans.
Single-use
Standing
Contingency
Primary
Question 17
of
50
In the five-step planning model, which step comes first?
Feedback
Define
Select
Identify
Question 18
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Assess
Feedback
Evaluate
Determine
Question 19
of
50
In the conflict resolution process, which step comes first?
Define/diagnose the problem
Classify/identify the problem
Appoint a mediator
Create a safe environment
Question 20
of
50
The forcing conflict management style would be the most appropriate for which situation?
Maintaining good relations between parties of disparate interests is a high priority
There are no situations where this style is the most appropriate
A critically important issue with an unpopular final decision
The parties involved have little or no stake in the outcome
Question 21
of
50
How many steps are there in the conflict resolution process?
6
3
4
5
Question 22
of
50
The communication model consists of _____ basic elements
3
7
5
4
Question 23
of
50
Which is one of the four most common forms of communication used in the fire service?
Informal interpersonal
Instructional
Individual
Formal
Question 24
of
50
Ignoring and minimizing distractions are essential to the _________ component of the listening process.
Responding
Mirroring
Understanding
Attending
Question 25
of
50
Which is one of the three types of formal speeches?
Inspirational
Instructional
Ceremonial
Interpersonal
Question 26
of
50
When transitioning between paragraphs, which phrase is used to show contrast or qualification?
Besides
In turn
However
As a result
Question 27
of
50
The second step in preparing a narrative report is to determine __________.
Who your audience is
The purpose of the report
If similar documents exist
The type of report you are making
Question 28
of
50
Which device will receive a voice or text message when the telecommunication center broadcasts a specific transmitter tone?
Line terminal with alarm
Pager
Telephony cable device
Radio alarm box
Question 29
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Conciseness
Control
Clarity
Command
Question 30
of
50
Delivery of quality services will best be enhanced by regarding citizens as __________.
Customers
Neighbors
Taxpayers
Clients
Question 31
of
50
There are _____ groups within a fire department's customer base.
2
3
4
5
Question 32
of
50
A written plan with detailed instructions about how to make a fire safety presentation at a school is an example of a(n) __________.
Policy
Directive
Order
Procedure
Question 33
of
50
Your chief has issued an order that is unpopular with line personnel. As a company officer, how should you respond?
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Express your opinion of the order with your company, but require them to comply regardless
Openly discuss the flaws and merits of the order with your company
Find out why the order was issued and explain it based on that rationale
Question 34
of
50
Which is one of the two types of budget?
Capital
Program
Performance
Matrix
Question 35
of
50
Examination of the budget request by the fire agency's administration is the __________.
Internal review
Evaluation
Audit
Analysis
Question 36
of
50
The majority of firefighter deaths are due to __________.
Cardiac arrest
Vehicle accident
Exposure to products of combustion
Non-vehicular trauma
Question 37
of
50
Weather factors are considered in which step of the operational risk management process?
Decision point
Size-up
Situational awareness
Hazard assessment
Question 38
of
50
Maximum survival time for civilian occupants in a structure fire under normal fire conditions is _____ minutes.
5
15
10
20
Question 39
of
50
What is the primary goal of the Fire/EMS Safety, Health and Survival Week?
Review the 16 Firefighter Life Safety Initiatives
Memorialize those who have fallen in the line of duty
Promote discussion of risk management in the selection of strategy and tactics
Focus on safety, health and wellness-related training
Question 40
of
50
Which is an example of an unsafe condition?
Inclement weather
Lack of situational awareness
Improper lifting
Speeding
Question 41
of
50
A step in the four-step method of instruction is __________.
Demonstration
Preparation
Participation
Definition
Question 42
of
50
What is the first step in the four-step method of instruction?
Motivation
Evaluation
Preparation
Introduction
Question 43
of
50
What is the third step in the four-step method of instruction?
Presentation
Practice
Evaluation
Application
Question 44
of
50
Demonstration and discussion of the information are parts of which step of the four-step method of instruction?
Evaluation
Lecture
Presentation
Discussion
Question 45
of
50
Which item distinguishes a complex evolution from a simple evolution?
Multiple units or agencies are involved
The degree of hazard requires the appointment of a safety officer
NIMS-ICS must be applied to the drill scenario
Participants are required to rotate through various positions
Question 46
of
50
Age, sex, marital status, and occupation are examples of __________ groups.
Demographic
Primary
Reference
Heterogeneous
Question 47
of
50
Legal authority to enter private property in order to conduct an inspection must be granted by __________.
Statutory law
Local ordinance
State law
Federal law
Question 48
of
50
Which construction type is distinguished by its lack of concealed spaces?
Fire resistive
Noncombustible
Ordinary
Heavy timber
Question 49
of
50
Which ICB construction type is known as a "1-hour building"?
II
I
V
III
Question 50
of
50
What is the highest concern when conducting a fire inspection?