Company officers should consider the fire and emergency services organization to be __________-oriented.
Customer service
Results
Mission
Task
Question 2
of
50
According to the NFPA, which item is part of a Level I company officer's duties?
Divisional fiscal administration and budget preparation
Efficient and equitable administration of agency policies and procedures
Hiring, evaluation, promotion and dismissal of personnel
Project conception, design and implementation
Question 3
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commander
Administrator
Supervisor
Commissioner
Question 4
of
50
What is the primary function of line personnel?
Supervision
Deliver services to the public
Support the firefighters
Support staff personnel
Question 5
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Unified command
Concentrated authority
Executive authority
Centralized authority
Question 6
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Delegated authority
Unified command
Divisional
Decentralized authority
Question 7
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Division of labor
Functional supervision
Unified command
Decentralized authority
Question 8
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Span of control
Division of labor
Unity of command
Functional supervision
Question 9
of
50
Which factor increases a supervisor's effective span of control?
Crew members physically separated by distance
Well-trained, experienced subordinates
Responsibility for dissimilar tasks
Tasks that must be performed quickly
Question 10
of
50
A managing fire officer is which IAFC professional development level?
IV
I
II
III
Question 11
of
50
Which leadership trait is defined as "providing support for others to succeed in accomplishing organizational and personal goals"?
Coaching
Interpersonal skills
Empowerment
Mentoring
Question 12
of
50
Directing and overseeing subordinates is __________.
Supervision
Leadership
Administration
Management
Question 13
of
50
Overseeing a public education program is an example of __________.
Leadership
Supervision
Administration
Management
Question 14
of
50
What is the process of helping a subordinate identify and resolve issues that are negatively affecting job performance?
Empowering
Mentoring
Counseling
Coaching
Question 15
of
50
The supervisor should pay special attention to which item during the performing phase of group development?
Establishing a list of potential approaches/solutions
Maintaining a sense of team spirit among group members
Developing a commonly held set of values
Clearly defining goals, objectives and tasks
Question 16
of
50
Plans for achieving a specific objective are __________ plans.
Single-use
Standing
Contingency
Primary
Question 17
of
50
In the five-step planning model, which step comes first?
Identify
Define
Select
Feedback
Question 18
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Evaluate
Assess
Determine
Feedback
Question 19
of
50
In the conflict resolution process, which step comes first?
Appoint a mediator
Define/diagnose the problem
Create a safe environment
Classify/identify the problem
Question 20
of
50
The forcing conflict management style would be the most appropriate for which situation?
A critically important issue with an unpopular final decision
There are no situations where this style is the most appropriate
The parties involved have little or no stake in the outcome
Maintaining good relations between parties of disparate interests is a high priority
Question 21
of
50
How many steps are there in the conflict resolution process?
3
5
4
6
Question 22
of
50
The communication model consists of _____ basic elements
4
3
7
5
Question 23
of
50
Which is one of the four most common forms of communication used in the fire service?
Informal interpersonal
Instructional
Formal
Individual
Question 24
of
50
Ignoring and minimizing distractions are essential to the _________ component of the listening process.
Understanding
Attending
Responding
Mirroring
Question 25
of
50
Which is one of the three types of formal speeches?
Ceremonial
Instructional
Inspirational
Interpersonal
Question 26
of
50
When transitioning between paragraphs, which phrase is used to show contrast or qualification?
In turn
However
Besides
As a result
Question 27
of
50
The second step in preparing a narrative report is to determine __________.
The type of report you are making
The purpose of the report
If similar documents exist
Who your audience is
Question 28
of
50
Which device will receive a voice or text message when the telecommunication center broadcasts a specific transmitter tone?
Pager
Radio alarm box
Line terminal with alarm
Telephony cable device
Question 29
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Conciseness
Clarity
Command
Control
Question 30
of
50
Delivery of quality services will best be enhanced by regarding citizens as __________.
Clients
Customers
Neighbors
Taxpayers
Question 31
of
50
There are _____ groups within a fire department's customer base.
4
3
5
2
Question 32
of
50
A written plan with detailed instructions about how to make a fire safety presentation at a school is an example of a(n) __________.
Directive
Policy
Procedure
Order
Question 33
of
50
Your chief has issued an order that is unpopular with line personnel. As a company officer, how should you respond?
Openly discuss the flaws and merits of the order with your company
Find out why the order was issued and explain it based on that rationale
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Express your opinion of the order with your company, but require them to comply regardless
Question 34
of
50
Which is one of the two types of budget?
Program
Capital
Performance
Matrix
Question 35
of
50
Examination of the budget request by the fire agency's administration is the __________.
Internal review
Evaluation
Audit
Analysis
Question 36
of
50
The majority of firefighter deaths are due to __________.
Vehicle accident
Exposure to products of combustion
Cardiac arrest
Non-vehicular trauma
Question 37
of
50
Weather factors are considered in which step of the operational risk management process?
Situational awareness
Decision point
Hazard assessment
Size-up
Question 38
of
50
Maximum survival time for civilian occupants in a structure fire under normal fire conditions is _____ minutes.
5
15
20
10
Question 39
of
50
What is the primary goal of the Fire/EMS Safety, Health and Survival Week?
Review the 16 Firefighter Life Safety Initiatives
Promote discussion of risk management in the selection of strategy and tactics
Memorialize those who have fallen in the line of duty
Focus on safety, health and wellness-related training
Question 40
of
50
Which is an example of an unsafe condition?
Lack of situational awareness
Improper lifting
Inclement weather
Speeding
Question 41
of
50
A step in the four-step method of instruction is __________.
Demonstration
Preparation
Definition
Participation
Question 42
of
50
What is the first step in the four-step method of instruction?
Motivation
Introduction
Evaluation
Preparation
Question 43
of
50
What is the third step in the four-step method of instruction?
Evaluation
Presentation
Application
Practice
Question 44
of
50
Demonstration and discussion of the information are parts of which step of the four-step method of instruction?
Discussion
Evaluation
Lecture
Presentation
Question 45
of
50
Which item distinguishes a complex evolution from a simple evolution?
The degree of hazard requires the appointment of a safety officer
Multiple units or agencies are involved
NIMS-ICS must be applied to the drill scenario
Participants are required to rotate through various positions
Question 46
of
50
Age, sex, marital status, and occupation are examples of __________ groups.
Primary
Demographic
Heterogeneous
Reference
Question 47
of
50
Legal authority to enter private property in order to conduct an inspection must be granted by __________.
State law
Federal law
Local ordinance
Statutory law
Question 48
of
50
Which construction type is distinguished by its lack of concealed spaces?
Ordinary
Noncombustible
Heavy timber
Fire resistive
Question 49
of
50
Which ICB construction type is known as a "1-hour building"?
III
V
II
I
Question 50
of
50
What is the highest concern when conducting a fire inspection?