Company officers should consider the fire and emergency services organization to be __________-oriented.
Customer service
Results
Task
Mission
Question 2
of
50
According to the NFPA, which item is part of a Level I company officer's duties?
Divisional fiscal administration and budget preparation
Project conception, design and implementation
Efficient and equitable administration of agency policies and procedures
Hiring, evaluation, promotion and dismissal of personnel
Question 3
of
50
Of the choices listed, which is the most common title for the head of a fire department?
Commissioner
Administrator
Commander
Supervisor
Question 4
of
50
What is the primary function of line personnel?
Support staff personnel
Supervision
Support the firefighters
Deliver services to the public
Question 5
of
50
Which term means an organizational structure where decisions are made by one individual at the top of the structure?
Executive authority
Centralized authority
Concentrated authority
Unified command
Question 6
of
50
Which term means an organizational structure where authority is delegated to varying levels within the organization?
Decentralized authority
Delegated authority
Unified command
Divisional
Question 7
of
50
A company officer reporting directly to a staff officer regarding a specialized area of responsibility is an example of __________.
Functional supervision
Decentralized authority
Unified command
Division of labor
Question 8
of
50
A firefighter begins to ventilate at a location specified by his captain. Along comes a chief who tells the firefighter to cut the hole somewhere else. Which organizational principle has been violated?
Span of control
Unity of command
Functional supervision
Division of labor
Question 9
of
50
Which factor increases a supervisor's effective span of control?
Well-trained, experienced subordinates
Responsibility for dissimilar tasks
Crew members physically separated by distance
Tasks that must be performed quickly
Question 10
of
50
A managing fire officer is which IAFC professional development level?
II
I
III
IV
Question 11
of
50
Which leadership trait is defined as "providing support for others to succeed in accomplishing organizational and personal goals"?
Coaching
Mentoring
Empowerment
Interpersonal skills
Question 12
of
50
Directing and overseeing subordinates is __________.
Management
Leadership
Administration
Supervision
Question 13
of
50
Overseeing a public education program is an example of __________.
Supervision
Management
Administration
Leadership
Question 14
of
50
What is the process of helping a subordinate identify and resolve issues that are negatively affecting job performance?
Counseling
Empowering
Mentoring
Coaching
Question 15
of
50
The supervisor should pay special attention to which item during the performing phase of group development?
Establishing a list of potential approaches/solutions
Developing a commonly held set of values
Maintaining a sense of team spirit among group members
Clearly defining goals, objectives and tasks
Question 16
of
50
Plans for achieving a specific objective are __________ plans.
Contingency
Standing
Single-use
Primary
Question 17
of
50
In the five-step planning model, which step comes first?
Define
Feedback
Select
Identify
Question 18
of
50
In which step of the five-step planning model do you size-up how effective your efforts have been in meeting your goals?
Assess
Evaluate
Feedback
Determine
Question 19
of
50
In the conflict resolution process, which step comes first?
Appoint a mediator
Define/diagnose the problem
Classify/identify the problem
Create a safe environment
Question 20
of
50
The forcing conflict management style would be the most appropriate for which situation?
The parties involved have little or no stake in the outcome
Maintaining good relations between parties of disparate interests is a high priority
A critically important issue with an unpopular final decision
There are no situations where this style is the most appropriate
Question 21
of
50
How many steps are there in the conflict resolution process?
3
6
4
5
Question 22
of
50
The communication model consists of _____ basic elements
7
5
4
3
Question 23
of
50
Which is one of the four most common forms of communication used in the fire service?
Instructional
Individual
Formal
Informal interpersonal
Question 24
of
50
Ignoring and minimizing distractions are essential to the _________ component of the listening process.
Attending
Mirroring
Responding
Understanding
Question 25
of
50
Which is one of the three types of formal speeches?
Inspirational
Instructional
Ceremonial
Interpersonal
Question 26
of
50
When transitioning between paragraphs, which phrase is used to show contrast or qualification?
Besides
As a result
However
In turn
Question 27
of
50
The second step in preparing a narrative report is to determine __________.
The purpose of the report
Who your audience is
The type of report you are making
If similar documents exist
Question 28
of
50
Which device will receive a voice or text message when the telecommunication center broadcasts a specific transmitter tone?
Telephony cable device
Radio alarm box
Line terminal with alarm
Pager
Question 29
of
50
When communicating, requiring the receiver to repeat the message back to the sender will enhance which one of the "Five Cs"?
Clarity
Command
Control
Conciseness
Question 30
of
50
Delivery of quality services will best be enhanced by regarding citizens as __________.
Neighbors
Customers
Taxpayers
Clients
Question 31
of
50
There are _____ groups within a fire department's customer base.
5
2
4
3
Question 32
of
50
A written plan with detailed instructions about how to make a fire safety presentation at a school is an example of a(n) __________.
Directive
Order
Procedure
Policy
Question 33
of
50
Your chief has issued an order that is unpopular with line personnel. As a company officer, how should you respond?
Find out why the order was issued and explain it based on that rationale
Express your opinion of the order with your company, but require them to comply regardless
Devise a strategy which will minimize the impact of the order while appearing to comply with it
Openly discuss the flaws and merits of the order with your company
Question 34
of
50
Which is one of the two types of budget?
Program
Performance
Matrix
Capital
Question 35
of
50
Examination of the budget request by the fire agency's administration is the __________.
Audit
Analysis
Evaluation
Internal review
Question 36
of
50
The majority of firefighter deaths are due to __________.
Exposure to products of combustion
Cardiac arrest
Vehicle accident
Non-vehicular trauma
Question 37
of
50
Weather factors are considered in which step of the operational risk management process?
Situational awareness
Size-up
Hazard assessment
Decision point
Question 38
of
50
Maximum survival time for civilian occupants in a structure fire under normal fire conditions is _____ minutes.
20
5
15
10
Question 39
of
50
What is the primary goal of the Fire/EMS Safety, Health and Survival Week?
Memorialize those who have fallen in the line of duty
Focus on safety, health and wellness-related training
Review the 16 Firefighter Life Safety Initiatives
Promote discussion of risk management in the selection of strategy and tactics
Question 40
of
50
Which is an example of an unsafe condition?
Speeding
Inclement weather
Improper lifting
Lack of situational awareness
Question 41
of
50
A step in the four-step method of instruction is __________.
Definition
Participation
Preparation
Demonstration
Question 42
of
50
What is the first step in the four-step method of instruction?
Introduction
Evaluation
Preparation
Motivation
Question 43
of
50
What is the third step in the four-step method of instruction?
Application
Practice
Presentation
Evaluation
Question 44
of
50
Demonstration and discussion of the information are parts of which step of the four-step method of instruction?
Lecture
Presentation
Evaluation
Discussion
Question 45
of
50
Which item distinguishes a complex evolution from a simple evolution?
The degree of hazard requires the appointment of a safety officer
Multiple units or agencies are involved
NIMS-ICS must be applied to the drill scenario
Participants are required to rotate through various positions
Question 46
of
50
Age, sex, marital status, and occupation are examples of __________ groups.
Heterogeneous
Reference
Demographic
Primary
Question 47
of
50
Legal authority to enter private property in order to conduct an inspection must be granted by __________.
Statutory law
Local ordinance
Federal law
State law
Question 48
of
50
Which construction type is distinguished by its lack of concealed spaces?
Noncombustible
Ordinary
Fire resistive
Heavy timber
Question 49
of
50
Which ICB construction type is known as a "1-hour building"?
V
I
II
III
Question 50
of
50
What is the highest concern when conducting a fire inspection?